Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
39% would recommend it to a friend
Glad it was only a night
Emailed hotel twice prior to checking in; when first booked it and the night before, to ensure late check in was fine emailed via hotel contact us, no response.
On arrival little note left to say when was returning waited around 20 mins at 130am; not very pleasant arrival but rooms was nice.
In the morning a disagreement with the person on shift claimed to be manager, regarding parking, stated 24 hrs parking included in price however if we was checking out my car had to be moved we had only been there 8 hrs; when offering car parkING offered for us £19 however stated on late rooms confirmation £5 24hrs; misleading all together he was rude and spoiled our stay. Not a bad hotel just shame about the unwelcoming staff can't even be bothered to reply to emails
• arriving at the hotel reception was empty once a member of staff eventually spoke to us made me feel very unwelcome and awkward.
• Then charged me more than the price already set on laterooms.
• Room was fine not worth the price.
• nowhere to eat other than hotel or airport (which costs £10 taxi each way)
• overall hotel is fine staff and costs are not
Menu and food disappointing. Room disappointing bed was terrible soft is an understatement.
Overall I would not stay at this hotel again.
Receptionist was not welcoming or polite. Room was was very different from pictures. A bit shoddy. Travel to hotel was costly and I was given the impression that pick up was a service of the hotel no mention of charge till later.
Great comfortable hotel
Arrived after midnight.
Check in expected me and was very quick, helpful and friendly. Room was enormous. Much more than I expected. Comfortable double bed. Would definately take a short break here in the future.
Really nice and clean accommodation.it's 4min away from stansted airport by car but in the middle of nowhere.it's nice for a night but there is nothing to do and public travelling to london takes ages and costs a fortune.
Bad Hotel stay
Accommodation was very dated, rooms was cold and the heating didn't work, musty spell when entered the room, parking a nightmare!!.
Unable to provide a gluten free alternative breakfast, not able to use dining room unless paid for a full breakfast - not even for a coffee.
Sign age at entrance indicated full English but only continental on offer. I wasnt the only Ceoliac on the hotel that night, not prepared to make a compromise and will not stay there again. Parking awful, used as an over flow car park for Stanstead as a way of making money.
Great value for money and spacious well equipped room
We were attending a friends wedding a few miles up the road and needed somewhere to stay after the reception.
After some scouring of the Internet we came across De Salis and it seemed to represent good value for money and was easily accessible from the M11. We were not disappointed, the room was an interconnecting family room which had very spacious shared bathroom. It represented great value for money and we would definitely stay there again. Naturally there are always things that could be better but all in all we were very pleased. The saff were very polite and helpful as well.
What you see is what you get.
Shower rail fell off the wall, which instaed of repairing they had simply used insulation tape to hold together which obviously does not work when it get wet. Bed was comfortable. Obviously a airport hotel so listening to a taxi service all night is not good.
Food was very basic.
Extremely rude and arrogant receptionist in family ran hotel.
Arrived at the hotel at just gone midnight to check in.
We wasn't greeted with a hello, welcome or even a smile. I'd chosen to pay for the hotel a week before hand use to personal preference. I explained to the receptionist I'd already paid and with out him even checking his system he continued to call me a liar. He made me sign on to my online banking to prove I'd indeed already paid. There was no apology, instead he slammed our room key on the desk and pointed in the direction to our room. No thank you was said, no apology given and no offer of any drinks/ food. The room was standard, not worth £65 to just be patronised. Awful place