Reviews - Holiday Inn PORTSMOUTH


Pembroke Road, Portsmouth, Hampshire, PO1 2TA

Price From 223.25 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (19)

89% would recommend it to a friend


Customer service

Food quality

Room quality



  • March 2015

Not very good value for money

My wife commented that she "had the worse night's sleep in a hotel in her life".

That says it all. The Executive Room was cramped (what are the standard rooms like, I wonder), poorly equipped, not particularly clean and noisy, being above the front of the hotel. A wait for coffee in the lounge at midday was interminable and, in the end, I collected it and delivered it to my guests myself. Overall a poor quality hotel with very little to commend it.

Response from hotel

Dear D Atkin,

Thank you for taking the time to post a review about your stay with us. I truly regret that you did not enjoy this visit due to the issues encountered with the room you were provided. Please be assured that your comments are noted and will be forwarded to the appropriate departments to ensure that similar instances are avoided in the future.

Again, thank you for your review and we apologize for the mishaps.


Pam G,

IHG Care

  • S Parker

  • February 2015

Good hotel

Good hotel.

Clean and friendly helpful staff, the pool was nice to unwind and in a very good location.

Response from hotel

Dear S Parker,

Thank you for taking the time to post a review about your stay. It is pleasing to know that you found our staff to be accommodating and you enjoyed your experience at our pool facility. It is always hugely motivating on our end to receive commendable feedback from our valued guests like you.

See us soon if your travels bring you back to the area!


Pam G,

IHG Care

  • C Croft

  • November 2014

Good stay

Very good all round stay.

Basic and clean.

Response from hotel

Dear C Croft,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.



IHG Care

  • Eamon Agnew

  • October 2014

Friendly and efficient staff. very rekaxing atmosphere

  • Alison B

  • August 2014

Nice room

Everything in the room was good: comfy bed, great big mirrors, good bathroom, nice powerful shower.

Everything we needed except no hairdryer ( I'm sure I could have asked for one though but borrowed one from my friend who had brought one).

Response from hotel

Dear Alison B,

Thank you for your feedback of our hotel. I am delighted you enjoyed the room accommodations and bathroom facility. We have also noted your concerns on a few issues with the room amenities that you have faced during your stay. Please rest assured that it will be our continued endeavor to improve our services and I look forward to having you stay with us in the future.



IHG Care

  • E Williams

  • August 2014

Does what it says on the tin.

Hotel was comfortable, staff very friendly and helpful and the breakfast buffet was lovely.

The Executive room I booked wasn't particularly fancy in anyway though and the bathroom was small with no ventilation. Perfect if you need somewhere to stay for a night, but starting to get a bit dated now and not necessarily worth £150+ a night in my opinion. For that money I'd find somewhere nicer if I was staying for a longer time. It is clean, functional and comfortable though.

Response from hotel

Dear E Williams,

Thank you for taking the time to express your thoughts and concerns. It is great to hear you appreciate our staff as well as the breakfast. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations with the room you had. Please remain assured that we have recorded your comments and will forward them to the appropriate departments for future considerations. We value your feedback and we hope to have the pleasure in welcoming you back again very soon.

Once again many thanks for your review and have a wonderful day!



IHG Care

  • p Goodall

  • August 2014

fab week end stay

this hotel is in a perfect position, its not near any noise or traffic but within walking distance to all the attractions.

The staff were all lovely and very helpful. I will be recommending this hotel to all my friends. The cleanliness of this hotel is second to none. the food in the restaurant was lovely and we enjoyed the whole experience of the week end. If you book here you wont be disappointed.

  • H Griffiths

  • August 2014


Fantastic hotel

  • Vivienne S

  • July 2014

Nice hotel, shame about the curry

Restaurant was pitch black on arrival, in fact closed, but when it opened it remained extremely dark.

(meant to be 'ambience'). This improved a bit. Curry (bar menu) marked as 'medium' but was very (too) hot though pricey. Breakfast quality could be improved a bit but generally good and acceptable. On the whole a pleasing place with good staff and good location. Asked for quiet room and this was hounoured. Room and facilities very nice. Would stay again.

  • Mark B

  • June 2014

Short Break

The hotel was excellent, lovely room, excellent food, friendly helpful staff and we liked the location of the hotel, not right in the centre of Portsmouth but only 5 minutes by taxi or a 10-15 minute walk away.

Instead it was right on Southsea Common and close to the promenade, so it was lovely to come out of the hotel and have a lovely space to relax in and sit on one of the plentiful benches and watch the ships and the world go by. Will be recommending to friends and family.