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76% would recommend it to a friend
Having paid a large sum of money £229 for one nights room only accommodation for convenience of access to the arena I was disgusted to have to pay a further £10 for parking in the hotel car park.
Response from hotel
Dear victor g,
Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We regret the issues you had with the parking fee. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to the appropriate departments for evaluation.
While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.
A big THANK YOU to the ladies on Reception
I would like to say a huge THANK YOU to the ladies on reception at the Crowne Plazza on Friday 29th April 2016 - My husband and I arrived just before 1pm to check in, only to be told that we didn't have a reservation - I was absolutely dumbfounded and equally embarrassed as I clearly had a booking reference from Laterooms.com - the reception staff were so helpful, I was able to log on to one of their computers to prove that my stay had been charged and they subsequently contacted laterooms to clear the matter, it appears that Laterooms had took my money but then cancelled my reservation - my husband and I were offered a complimentary drink while we waited - luckily the hotel had a spare room for that evening - I can not praise them enough for all their help
The hotel was clean and welcoming.
Breakfast was delicious and varied. Hotel staff were happy to store our bags for a few hours even after we had checked out.
Stay at NEC
Stayed here over 2 nights for Who Do You Think You Are at NEC.
Great location and an easy short walk round the lake to NEC. The food in the bar at the hotel was very good and the service excellent as well as friendly. The room was a good size and very clean with little extras like toiletries, water, stationery etc etc. Shopping centre next door with several nice eating places and good selection of shops. I enjoyed my stay and would definitely use this hotel again.
Will definitely be back!
The few times I have stayed near Birmingham Nec, Crowne Plaza has been the best stay so far.
Amazing staff, just so friendly and helpful with any of our needs or questions. The room was fantastic, we all loved it and couldn't fault it one bit, very comfortable and everything seemed top quality. Going down to the breakfast area absolutely surprised me, felt like a luxurious VIP weekend, Crowne Plaza is at the top of my list for future hotel bookings :)
Staff very helpful and no problems with the room.
Response from hotel
Dear Jon W,
Thank you for taking the time to review our property. I am delighted to read that you were satisfied with the staff service and room accommodations. We are highly motivated by your words and ensure you that we shall continue to strive for excellence. Your loyalty and support to the hotel is very important to us and we look forward to welcoming you back
Excellent place to stay
ALL the staff were extremely friendly and had a sound knowledge when asked questions.
I was amazed that all staff had a genuine smile on their faces this certainly didn't appear false, surely someone there was having a bad day. if they were they kept it well hidden. I can't wait to book my next stay there and will heartily recommended it to all my friends and family. Thank you Crowne Plaza
A place to relax while at Crufts dog show
Very comfortable hotel at which I have stayed for the past four years.
Very convenient for NEC which is a short walk away. Staff very attentive and pleasant at all times.
Top Class hotel, everything you need
Very good hotels and the rooms had everything you need including all the normal tea, coffee, trouser press, hairdryer etc etc.
We stayed here 3 nights and every day had complimentary bottled water, chocolates mints and condiments for refreshments. In many hotels this only lasts one day, so would highly recommend this hotel. Only criticism is the parking charge of £10 per day which I would like to see scrapped. We had a complimentary pass for parking as an exhibitor for another car park but needed the car at the hotel to get about.
Crowne Plaza Birmingham NEC
The breakfast was lovely and the staff were friendly and helpful