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83% would recommend it to a friend
great hotel 2 min walk from NEC
Absoluty great hotel ideal for what we wanted, couldnt asked for more, plus they had 24hrs room services and such friendly staff will certainly going back :)
Excellent stay, right next to the NEC
Everything done well, made experience easy and enjoyable.
Would stay again.
Response from hotel
Dear Sarah Crowhurst,
Thank you for taking the time to write your review regarding your recent stay. We appreciate your compliments on our products and services.
We are very pleased to note that you were satisfied with the facilities and services that we have to offer. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one.
We hope to have the pleasure in welcoming you back again very soon for another enjoyable stay.
The staff are super friendly but when I complained about my air conditioning making very loud noises during the night and stopping me from sleeping, there was no feedback or anything, they simply turned it off do I had no heating at all.
Check in takes way too long, god knows why we all have to wait in a line and spend ages to simply check in, I think they need to speed this process up, make it more efficient for their staff!
Response from hotel
Dear Scott Nicholas,
Thank you for taking the time to post a review of our property. We are so
glad you liked the friendliness of our staff. We would like to apologize
for the experience you had during check-in and the Air-Conditioner in your
room did not live up to your expectations. We take our guest comments very
seriously and always strive to provide comfortable and friendly
accommodations. Your review will be used to consider improvements needed
and we hope that you can give us a chance to show what we have done.
Great location but top end price wise
We stayed at the Crowne Plaza for one night as we were going to Crufts.
The hotel was in a perfect location but cost £191 including breakfast. There was a bit of noise which we mentioned and were refunded slightly for. Overall though it was a pleasant stay.