Reviews - Crowne Plaza BIRMINGHAM NEC

4

Pendigo Way,National Exhibition Centre, Birmingham, B40 1PS

Price From 507.30 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (24)

83% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • L Simmons

  • April 2014

great hotel 2 min walk from NEC

Absoluty great hotel ideal for what we wanted, couldnt asked for more, plus they had 24hrs room services and such friendly staff will certainly going back :)

  • Sarah Crowhurst

  • April 2014

Excellent stay, right next to the NEC

Everything done well, made experience easy and enjoyable.

Would stay again.

Response from hotel

Dear Sarah Crowhurst,

Thank you for taking the time to write your review regarding your recent stay. We appreciate your compliments on our products and services.

We are very pleased to note that you were satisfied with the facilities and services that we have to offer. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one.

We hope to have the pleasure in welcoming you back again very soon for another enjoyable stay.

Sincerely,

Dhan M

IHGCare

  • Scott Nicholas

  • April 2014

Friendly Hotel

The staff are super friendly but when I complained about my air conditioning making very loud noises during the night and stopping me from sleeping, there was no feedback or anything, they simply turned it off do I had no heating at all.

Check in takes way too long, god knows why we all have to wait in a line and spend ages to simply check in, I think they need to speed this process up, make it more efficient for their staff!

Response from hotel

Dear Scott Nicholas,

Thank you for taking the time to post a review of our property. We are so

glad you liked the friendliness of our staff. We would like to apologize

for the experience you had during check-in and the Air-Conditioner in your

room did not live up to your expectations. We take our guest comments very

seriously and always strive to provide comfortable and friendly

accommodations. Your review will be used to consider improvements needed

and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M

IHGCare

  • Neil O'Donnell

  • March 2014

Great location but top end price wise

We stayed at the Crowne Plaza for one night as we were going to Crufts.

The hotel was in a perfect location but cost £191 including breakfast. There was a bit of noise which we mentioned and were refunded slightly for. Overall though it was a pleasant stay.