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88% would recommend it to a friend
Good hotel, friendly staff, very close to the lg so ideal accommodation
I had no problem with the hotel whatsoever.
However, late rooms asked me if I wanted a smoking or non-smoking room and gave me the impression that I could smoke in my room, which was not the case.
Not a twenty four hour hotel
I realise the advert for the shuttle for airport said subject to availability but the shuttle did not start till 6am which was a problem for us as we had to check in at 4.45 am.
Bearing in mind this was booked as a airport hotel did not everything have to be 24 hours?. Also if you want breakfast which is in the price you have to wait till after we were due to leave. The receptionist did knock £10 off our bill but hardly enough when the average hotel breakfast is usually around £7 each. My brother was on a put-you-up bed which meant he had a total of one hours sleep all night and the hotel staff had no control over noisy guests at night screaming and shouting at 1am.
Poor Value for Money
£240+ for one night with no Breakfast included.
We prepaid for breakfast but didn't get there in time due to our class at the Horse of the Year show. On checkout we were told the breakfast tickets were no refundable. When we commented about the cost of the room we were told that it was cheap during th HOYS. Prices are apparently inflated during the show!!
We only stayed one night but we couldn't fault it.
lovely lakeside view and very friendly and helpful staff. Only downside was that the parking was expensive.
Friendly Staff. Hotel Clean and Tidy
Good nights stay.
Everything in the room worked. Restaurant for evening meal was good value. Only downside not much vegetarian choice. Great breakfast that was available early too. Would use again.
whole stay spoilt by the hotel allowing the use of electronic cigarettes' that give off smoke in the public bar
Very friendly helpful staff.excellent room,very clean
Fab accommodation but totally abysmal food which was very overpriced too.
, clean , helpful friendly staff , great hotel to stay at for NEC - would not stay anywhere else !!