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Reviews - Holiday Inn BASINGSTOKE

3

Grove Road, Basingstoke, RG21 3EE

Price From 103.43 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (6)

67% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Tim B

  • December 2015

Holiday Inn BASINGSTOKE

Excellent but ruined by Christmas party going to there rooms shouting and slamming doors and being generally loud when getting taxis

  • Elizabeth B

  • April 2015

Like a travel lodge

Hotel is fine for a nights stay.

Clean convenient for onward travel and Basingstoke itself.

Response from hotel

Dear Elizabeth B,

Thank you very much for taking the time to share your comments online. We appreciate that you have noticed the cleanliness of the property. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Karen,

IHG Care

  • M Mcclellan

  • October 2014

Poor customer service

Arrived at hotel and found they had incorrectly booked our room.

Instead of being helped by the member of staff on reception we were greeted by smart one word answers and absolutely no help whatsoever

Response from hotel

Dear M Mcclellan,

Thank you for your recent stay with us and reviewing our property. It is disappointing that we weren't able to provide service at par with expectations. This is definitely not up to standards so kindly be assured that your feedback will be discussed with our team to consider for improvements in what we can offer to our valued guests to achieve complete guest satisfaction.

Regards,

Pam,

IHG Care

  • v thorley

  • October 2014

Clean Tidy and adequate, over priced for 1 night

Response from hotel

Dear V Thorley,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our facility clean and adequate. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin,

IHG Care

  • Paul Morris

  • August 2014

could not have a hot bath as water was barely lukewarm regardless of time of day.shower was better but not very hot

Response from hotel

Dear Paul Morris,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am sorry for the inconvenience the shower issues you have encountered may have caused you. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement.

We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin,

IHG Care

  • Lynda Sales

  • August 2014

I was very pleased with the service I received, and my room was very comfortable.

I booked a twin room in error, and on arrival asked if a double room was available. The receptionist didn't hesitate to accommodate my request, and with a smile. I will be looking forward to my stay there in two weeks time. Thank you.