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74% would recommend it to a friend
good clean hotel,good food
Mediocre at best
I had previously read negative reviews about this hotel but decided to take a chance on it anyway – I too was far from impressed though.
Firstly the room was filthy – there was dust an inch thick on the lampshades and around the skirting boards, which suggests that it had not been properly cleaned in a long time. A fly actually started circling the main light in the room when I first turned it on – not a good sign. The main light was also very dim so every lamp in the room needed to be switched on at the same time in order to illuminate the room sufficiently to be able to see what you were doing.
The bathroom was slightly cleaner than the bedroom but very basic. There was a dirty shade above the bathroom window held in place by a Velcro strip so in order to open the window it had to be detached and then reattached – this was made worse by the fact that the extractor fan in the bathroom was not working either. I decided not to risk having a shower on the basis that there was no shower mat in the bathtub and in all likelihood I would have slipped and broken my collarbone if I had decided to do so. The fact that one side of the towel rail at the opposite end of the bathtub was also hanging off the wall and directly facing the shower head was also an added safety risk. Needless to say there was also nowhere for me to hang my towels in the bathroom because of this issue. The windows themselves (in the bathroom and bedroom) were rotten and falling apart – the wood on the windowsills and window frames was split and there was bits of wood which had rotted away left loose on the windowsills. I was not expecting the Ritz but the cleanliness of the room was definitely below standard. I would go as far as to say it was bordering on a flea pit.
Secondly the customer service was cursory at best. I received no proper greeting on arrival and for the large part it was a chore dealing with staff on reception (which most of the time was unmanned, including when I arrived early in the evening). I phoned reception from my bedroom on two occasions to save me the inconvenience of leaving my room to go and find someone and on both occasions the phone was just left ringing out – good luck trying to order room service if you wish to do so for any reason. I also requested a wake up call (in person at reception) both days I was at the hotel as I had forgotten my alarm clock – on neither morning did anyone call my room. This led to me oversleeping one morning which was obviously what I did not want to happen.
The hotel itself is distinctly Victorian (which is no bad thing) but the room I stayed in was outdated and run down. Irrespective of the style of the hotel, management should be able to ensure rooms are at least clean and obvious health and safety risks are addressed before expecting guests to fork out good money to stay there. For instance it is hardly a big inconvenience to re-fix a towel rail to the wall so that guests can hang their towels somewhere in the bathroom. All in all the room I was very disappointed with my room and stay in general and will not be returning in future.
Quirky old coach house with lovely bar and restaurant. Despite arriving late at 8.30pm and getting the last Of the carvery. Fabulous value breakfast. Got the night for 40 pounds. Premier inn was 87 pounds and no breakfast. However no lifts so may need to select a suitable room - mine was top floor at the end of a corridor. Will return on a social trip.
Stourbridge's best kept secret
I used to walk by everyday with hardly a second glance, but revisiting the town 20 years later it was quite a revelation inside; much older than I realised (400 years old in fact) with sloping floors, crooked window, exposed beams and some period furniture, the atmosphere was quaint.
I had booked and paid for a single room but got an enormous family room. Marvellous value!
A pleasing, character, hotel with a good atmosphere.
Service and breakfast very good.
Interesting hotel within the old center of Stourbridge.
Obviously a very old building. Rather tatty round the edges, but full of character. My only real problem, no hot water. I'm not sure if this was unique to my room, or the whole hotel. Therefore a very cold shower was suffered!
For one night only...
FYI hotel carpark is off the ring road, right at the traffic lights just after leisure centre.
Carpark was full due to a wedding taking place, wouldn't have been a problem if reception had been even a little helpful in pointing us in direction of another carpark. No single rooms so was put in a family room. I would have been happy with this if there were 4 of us, very good size. Hotel is dated and tired looking, but clean and was ok for 1 night. Having never been to Stourbridge, I have to say I wouldn't go again. Excellent food at The French Connection restaurant, not cheap, but worth every penny. Also a good atmosphere at the nearby Duke Willliam. Both only a couple of minutes walk from the Talbot Hotel.
The room was clean but that was only good thing.
Very dated and in need of refurbishment. TV was on a table (which did not look sterdy) in front of window that you had to go behind to draw curtains ans we were worried we would knock it off. There was windable extention lead under the dresser leading round the room for TV which i find unsafe especially with small children. Bathroom again was clean but have seen better bathrooms in student accomodation. Customer service was poor and bar smelt musty, and although we had paid for breakfast we went to Wetherspoons instead. Very disappointing for the money and had I know there was a Premier Inn 5 mins away I would have booked there for the same money.
Quirky and comfortable
Have stayed at the Talbot many times in the last few years and love the quirky nature of this former coaching inn.
The uneven floors, low ceilings and warren like corridors make it an interesting building. My room was very cosy, with a decent bathroom. The modern decor was spoiled somewhat by the old over sink light. I was out late so needed to use the rear entrance and had a real struggle getting the door open as it had hammer. Mentioned it to reception staff on check out, so hopefully it will get sorted before anyone thinks that they are locked out.