Reviews - The New Continental Hotel


Millbay Road, Plymouth, PL1 3LD

Price From 135.91 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (150)

87% would recommend it to a friend


Customer service


Food quality

Room quality


  • Frode H

  • November 2015

The New Continental Hotel

Enjoyed my stay at the hotel.

Central in the city.

  • Shan W

  • November 2015

Mixture of feelings

I enjoy travelling a lot, as a result I have stayed in places such as hostels, B&B and hotels in UK and outside the country.

I'm not a fuzzy customer, all I care about is comfy bed, clean bathroom and good food. I have to say that this hotel has delivered all of the above. However, in the past I've either liked the accommodation or the opposite, never have I had mixed feelings about somewhere I've stayed, apart from this hotel. Pros

The rooms are clean, with complimentary teas and coffee. Bed is super comfy. Location of the hotel is superb, 10 mins walk to the city centre. Reception staff was friendly and helpful. I had dinner at the brasserie, the seafood pasta was absolutely delicious.

It had swimming pool, gym, sauna and steam room. Cons

Breakfast was a combination of buffet and order from the menu. You either order English breakfast or grilled fish, this was not part of the buffet. The buffet part only included juices, yoghurts and cereal. Some of you don't mind because you are healthy eaters, I put it down as a con because I love English breakfast and I thought it was like other hotels where you can eat as much sausage and scrambled eggs as you want. The hotel is not well sound-proofed. I can hear stumping sounds from my room. I've stayed in the hotel for two nights, and I was woken both nights by the sound of other guests' footsteps, I'm not a light sleeper. I've stayed in a hotel next to a night club before and I didn't hear that much noise. The wifi signal is weak in the room, so I tried to use my own data instead, and I can't use my own data either as it got slow as well. TV is fairly small, it was the size of a monitor screen. Back to breakfast again, I waved my hand at a staff trying to tell her that they'd forgotten to bring my toasts, and I can hear her muttering under her breath 'what does she want?' to another staff before heading towards me, made me feel bad that my desire to have toast with my breakfast had ruined her mood. Overall it was a nice hotel, I'd say it used to be a 3 star hotel but some improvements should be made in order to maintain that status.

  • L Smith

  • November 2015

New Continental Plymouth

Very disappointing.

Room cold. No shampoo or conditioner. Had to wash my hair in shower gel. Bathroom window did not fit so very draughty with blind rattling all night. Bathroom window was see through therefore blind had to be down all the time. There was only one bedside light therefore bright main light had to be on to read. Breakfast good. Comfy bed. Was charged 3 pounds for parking but didnt see that on the web site. Decoration tired needs a spring clean. Paid 90 for one night expected more for my money.

  • F Mitchell

  • October 2015

Our trip to meet old friends

The room was very nice, clean and roomy with arm chairs to ensure our comfort.

Breakfast was very good wth tablesclothes (something you don't always see in a four-star hotel) and waiters servings us very efficienly with a hot full english, coffee and tea. We will be back as its central location meant a short, possibly slightly unsteady walk from our watering hole in town and with 24 hour reception we walked in at approx 0230. Yes a good week-end for us!

  • Jean Rogers

  • October 2015

Our Anniversary weekend away,we had an amazing weekend

It was an amazing hotel.

room was great, very good size, good size Bathroom. only comment was blind in bathroom didn't work. staff were very friendly. food was very good. I enjoyed being shown around the hotel. no problem with parking.

  • Sue T

  • October 2015


Centrally located, clean hotel but otherwise average.

Photos make the place look a lot bigger than it actually is.

  • Keith E

  • September 2015

A good city centre hotel

The hotel provided exactly what was required for our flying visit to Plymouth - clean, comfortable and well managed.

I have two minor quibbles, first is that in our well equipped room the wardrobe contained a generous quantity of hangers, but none that allowed for trousers which meant that mine and my wife's trousers had to be draped over chairs; second in such a well appointed hotel I do like to be offered the option of porridge (okay I know that's minor).

  • M Montaque

  • September 2015

satisfactory ive stayed in alot worse.

Need bigger car park

  • Geoff Bell

  • August 2015


We booked for 1 night and extended our stay to a week.

It is the nicest place we have ever stayed at.

  • Angela Mitchell

  • June 2015

Fantastic hotel, great atmosphere.

Will be back soon, so central for everything.