Reviews - Holiday Inn LONDON - MAYFAIR


3 Berkeley Street, London, W1J 8NE

Price From 418.15 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (11)

73% would recommend it to a friend


Customer service


Food quality

Room quality


  • Daria H

  • September 2015

Spacious room and lovely staff

The room was spacious, clean and comfortable and furnished very tastefully.

However, the air conditioning was way too loud and I had to sleep with a towel on my head because of the draft it was causing, even though I had turned it down to a minimum. The only way to stop its unpleasant side effects would have been to turn the temperature in the room, which had been way too hot, back up.

While being functional, the bathroom appliances were an eyesore and in need of an upgrade -- the bath tub did not even have an overflow and a sign in the bathroom threatened with charges in case of flooding.

Also, I ordered a glass of iced water from the room service at around 11:30 pm. After it had still not been delivered after 45 minutes of waiting, I callled again and was told to wait for another 20 minutes. In the end, I felt compelled to walk into the hotel bar in my PJs just to get some iced water.

That said, I also had a lot of positive experiences in the hotel. The staff were extremely welcoming to me and my friends who met me at the hotel bar for drinks, and offered a superb service. Even my friends, who were not staying at the hotel themselves, were able to charge their mobile devices at the reception.

Also, my car was loaded/unloaded and parked/fetched for me upon arrival/departure in no time by a very attentive member of staff and I was allowed to leave it at the hotel for a couple of hours after I checked out, at no extra cost.

All in all, despite a few little glitches, it was a very relaxing and enjoyable experience.

  • G Clark

  • October 2014

Holiday Inn Mayfair

A perfectly situated hotel in the heart of London within walking distance to many of the city's famous attractions.

Staff were very professional & extremely helpful. Would recommend to anyone who wants value for money, a relaxing break & a great location. We'll definitely book this hotel the next time we return.

  • Nadine R

  • September 2014

It's ok...

I've stayed in a few hotels in London and this can only be described as average.

I've stayed twice, but out of sheer need for accommodation, rather than a 'want' to stay. The rooms are pretty noisy, especially facing the front of the hotel. It's mayfair, I get that it'd be loud, but I'm sure new reinforced windows would help - I could literally here the music playing from cars passing by. For business, it's a good base for west/central London but I would begrudge staying here for an actual holiday.

  • L Boyd

  • May 2014

This hotel is a Rip Off from start to finish.

  • Rob H

  • March 2014

Absolutely fine for my short business stay - excellent location for tourists as well

  • anne james

  • March 2014

This was my 3rd stay at this hotel and was a littyle disappointing.

There were several issues but the staff did their best to help. I was given vouchers for breakfast on both days as compensation.

  • C Ewens

  • February 2014

Holiday inn Mayfair review

Staff were really friendly and helpful.

Hotel room was spotless and the hotel was very nice with spacious rooms!

  • Charles Howard

  • February 2014

I felt robbed in this day and age to pay £5 per continuous hour of wifi.

In total because of the unfair charging system I pad £10 for about 30 minutes use. Shame on you Holiday Inn - today this should be as free as television. Charles Howard

  • a greenall

  • February 2014

Great location.

A good hotel in a great location.

Staff all friendly and extremely helpful. No complaints and would recommend.

  • dan i

  • January 2014

not a bad place.

This is a holiday in which are always ok.

The place is a little dated and the price is high compaired to other holiday inn around the country, but then it is london. Our capital of the UK, a place over charging on all areas due to the basis most are foreign or tourists and may only come once.

It is good value with against the other options and service is friendly and polite. breakfast time can be busy and the layout of the room could be better as the buffet selection is too close to seating. The corridors, carpets doors to rooms and rooms need an injection of funds to bring them up to standard and london spec.