Reviews - pentahotel Reading


Oxford Road, Reading, RG1 7RH

Price From 163.65 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (22)

73% would recommend it to a friend


Customer service


Food quality

Room quality


  • P Hardman

  • February 2016

A good clean hotel with nice staff

  • Timur S

  • October 2015

Style over substance

Noisy room d/t position next to road.

I found a silverfish bug on my towel.

Good to have USB/PWR etc facilities. Not ideal to check-in during busy times in the bar.

  • p harland

  • February 2015

Noisy room by road

Unfortunately our room was on the side of the hotel which was by a very busy road, so the traffic disturbed us.

We had to wait about 20 mins to check in. The décor in the rooms was ghastly and cheap-looking.

  • r christopher

  • December 2014

great stay

Close to centre .

Rooms clean and new beds comfortable. no noise when window shut.

  • Anne J

  • September 2014

Wont go back

Customer service very poor.

At least two of the staff on reception had very poor English. Nothing was explained. We had a problem with cold showers in one of the rooms we booked. To be fair I don't think the member of staff understood English enough to realise our problem but no spontaneous apology was offered. Overpriced, no tea/coffee making facilities. Lighting in the foyer on the evening we arrived was enough to make us feel dizzy.

Response from hotel

Dear Anne,

Thank you for your review. I am sorry to see that you didn't have the great experience you should have with us. I am surprised you had a challenge with the language from our team members. Although we are an international team we ensure our front facing team are fully conversant. There should have been an apology but can only put this down to a misunderstanding. Please accept my personal apologies.

Sorry about your shower, our engineering team are looking into this very rare issue.

I am intrigued about your comment 'overpriced' as we are extremely competitively priced within our market. Tea and coffee facilities are available in every room in the draw unit and now with a choice of teas!

Sorry our lighting made you feel dizzy, it changes gradually throughout the day to suit the mood and the majority of our guests love the ambiance of our funky pentalounge.

Thank you again for your feedback.

Best wishes, James Gardiner - Hotel Manager

  • N Ahmad

  • September 2014

Excellent Atmosphere

I have booked with pentahotel many times and consider them to be a amazing hotel.

Staff are really helpful and alow you to have your on privacy too. Rooms are amazing with really good decoration and peace in the rooms (heard no noise). The power shower is a plus. I would defiantly recommend to anyone staying for a long weekend or one night

  • S Marshall

  • September 2014

Really poor service, mediocre

The room was really weird- I booked a double room and got twin beds zipped together, really poorly.

Wifi was overpriced and didn't work at all. Receptionist was unhelpful and didn't really seem keen to help me. They seem to think that the nice lobby can mask rather bad rooms, poor service and noise from the street. Don't believe the blackout curtains, light from the corridors drifts in anyway...

Response from hotel

Dear S Marshall,

Thank you for taking the time to review your stay with us. I am sorry that everything wasn't perfect for you. Generally our beds are loved by our guests and are super comfortable. We can sometimes put two of our massive beds together to make an even more comfortable sleeping experience but am sorry this didn't work for you.

We test our wifi every day but am sorry you had challenges with it - we have a technical support number for tech-help you may wish to use next time.

We have free and extremely competitively priced one hour and 24 hour super-speed wifi available for everyone.

I am sorry to hear one of our team could have been more helpful and will address this directly.

Thank you for your comment on our curtains, they are genuine black-out ones and with no windows onto our subtly lit corridors I am confused by your comments on this; please let us know if this is something we can help with if you are visiting again to make your stay more comfortable.

Best wishes, James Gardiner - Hotel Manager

  • t holmes

  • September 2014

comfy beds

Lovely room massive bed good all round room

  • Gareth Evans

  • September 2014

Great Hotel at a Great Price

Stayed for one night for a drinks evening in Reading and this had a great price.

Don't be put off by the look of the building from the outside as a very non descript red brick building. Inside it is very modern, clean and fresh with great amenities. Not many hotels in this price range provide free WiFi, free pay TV, good toiletries, breakfast included (depending on rate) and complimentary water. The icing on the cake though is that checkout is 3pm on a Sunday - good when you have had a few drinks on the Saturday. Staff were attentive and polite and looked after you without being in your face.

  • R Chan

  • August 2014

Reading Music festival

It was very convenient, since it was close to everything.

It is personally the best hotel I've ever stayed in. The breakfast buffet was marvelous. It had an extensive selection. I enjoyed my 25 minute walk from the hotel to the festival.