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93% would recommend it to a friend
An oasis of calm
In a weekend that is worthy of a sitcom, it was a pleasure to spend time with friends at a pleasant hotel with good quality food.
There were masses of our friends staying there and we were not quite part of the main party - but the hotel staff were flexible and friendly and unworried by the clamour. After weeks of premier lodges/inns though, it is clear Holiday Inn are under competition.
Keep up the good food, and make over the bedrooms. The big dark furniture made the room see very small - we had two chest of drawers and two tables - completely unnecessary.
Long wait to check in even though 2 people in front of me (10 minutes).
On check in no free wi fi (not acceptable for business travellers these days) but if I joined the IHG Group I could have it immediately I was assured - so I did. 2 hours later still no wi fi. Phoned reception from my room and phone did not work!, so had to go back downstairs. Was told I would soon get wi fi access. In the meantime, thought I would eat. The Trader restaurant offered the same menu as the bar snack menu - why have a restaurant?. Very over priced burger and chips in the bar. Frankly you would get a better meal in Burger King. Burger had been nuked to border line edible as had the cheese and bacon topping. Chips were flaccid and undercooked. Very poor but better to eat than wait even longer to get fed.Did get wi fi about an hour later. On plus side room was clean and functional and the open meeting areas good......but overall poor value for money compared to other similar brands in my opinion.
Very friendly and welcoming on arrival, which continued until departure.
Did not use restaurant or room service so cannot comment on food. Thank you
Over night stay
We were after an over night stay on our trip down to Margate.
This hotels location was perfect, just off the M6 but not in s busy service station.
Nice comfortable room, with everything you need.
Would definately stay again.
Clean, comfortable, affordable
Very pleasantly surprised at the quality of accommodation, the extremely helpful staff, and super choice of breakfast.
Also tried the restaurant where the food was excellent and nicely presented. We would definitely stay again in the future.
My Special Night
I booked this particular evening as a special treat for my wife and I as I had been away on a business trip the week before.
We were dissapointed that the excecutive room catered only for one of us and not both (only one robe and one chocalate bar provided) we did contact reception and they did offer to supply the extra robe. We did not allow this minor discrepancy spoil our stay. The service from check in to check out was excellent. We were given a cold bottle of water on checkout which was a nice touch considering how warm it was. We have stayed before and we will be staying again
Not our first stay, super Hotel and staff very good
It's a really good hotel but I should not have to pay extra for WiFi
I have used this hotel on a few occasions and I find the staff friendly and helpful.
The rooms are always clean and pleasant. However i do think that after paying for the room, I do believe that the Wifi in the hotel should be provided free of charge which sadly is isn't.
very enjoyable stay
The hotel was great exactly what we expected for the money.
Employees very happy to help and welcoming . The swimming center was really good didnt know there was a steam room and sauna too so that was a very nice surprise . i was also suprised that they provide towels for you when you come out of the pool . food and bar were great. hotel in a good position with lots of other restaurants round the corner.