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Reviews - Holiday Inn CHESTER - SOUTH


Wrexham Road, Chester, CH4 9DL

Price From 137.34 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (37)

86% would recommend it to a friend


Customer service


Food quality

Room quality


  • D Jones

  • August 2016

Very short staffed...service terrible especially in the interest in the guests not travelling on coach package.

garden run down, pool could be cleaner.

  • Emma H

  • August 2016

Fabulous and family friendly couldn't ask for more

A lovely pool to keep my little one happy, fabulous value for money that kids eat free with a paying adult.

Lovely room, friendly staff, clean, close to the zoo which our trip was made for.

  • Sara H

  • July 2016

Great overnight stay

Stayed overnight for a course nearby.

Hotel and room lovely and clean. Brand new shower, bed very comfy. Swimmers by pool was really nice and warm temperature. Good breakfast selection and very helpful staff.

  • K Browne

  • July 2016


Lovely spacious room and very quiet considering was near a busy road.

Only down side was if you was staying more than one night there isn't much storage space for clothes.

  • M Shaw

  • June 2016

A great hotel

From a convenient location with large, free car park, you walk in to a gorgeous modern foyer.

The staff were friendly, welcoming and helpful. Our room was large and immaculately clean. Decor was modern and stunning. Air conditioning was welcome on a very hot and humid weekend. Beds and pillows were very comfy and we heard nothing at night, so had a great night's sleep. As an absolute bonus, the swimming pool and hot tub were fantastic and we were glad we took costumes. Towels were provided so we didn't have to use our own and a complimentary costume dryer meant we didn't have to carry wet things with us. We didn't use the gym but it looked incredible. The bar and restaurant was well used and looked fantastic but we chose to eat out and easily found a large family style pub four miles away. A highly recommended hotel. A great stay.

  • A Harrison

  • May 2016


Friendly staff and ideal location for town centre.

Response from hotel

Dear A Harrison,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am glad that you have regarded our staff to be friendly and location commendable and convenient to town centre. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.


Dianne L.

Case Manager

  • Tracy A

  • April 2016

Great stay!

The hotel was clean, had comfy large beds, great breakfast, friendly staff and my family and I loved the use of the pool and jacuzzi.

  • rachael lea

  • April 2016


I took my family we all stayed in 1 room and it was so clean and the staff were lovely and very helpful.

I will definately be taking my family back here again.

  • Rhiannon J

  • April 2016

Room good but food not of same quality

Room a good size, comfortable and very clean with a good power shower.Leisure facilities very good.

the only downfall was that we had a meal in the bar in the evening and it was of very poor quality and very expensive and we were told that it was the same menu in the restaurant. Breakfast was good and much better than the evening meal.Maybe it would be an idea to have details of hotel facilities in a booklet in room.

  • Die Green

  • April 2016

Great stay poor bed

We stayed for two nights with a great breakfast each morning.

The room was cold on arrival as the heating was on timer but maintainable came within ten mins to put it on. We really enjoyed our stay but we both found the bed very hard and neither of us slept well either night which did impact on our enjoyment. The staff were lovely the room very quiet the breakfast great

Response from hotel

Dear Die Green,

Thank you for taking the time to express your thoughts and concerns with us. We are pleased to know that you found our staff commendable. On the other hand, it is regrettable that our beds and HVAC system did not live up to your expectations. We deeply apologize for any inconvenience you may have experienced. Rest assured that these concerns will be looked into. We are confident that our management will continue to do their best to maintain and improve our amenities and services to ensure a comfortable stay for our valued guests.


Faith R

Case Manager