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77% would recommend it to a friend
After arriving amongst workmen at front door we were guided to our room, not taken which was on the 2nd floor.
Stairs up to second floor were quite dangerous as the first one from the top was sloped. When we got in to the room it was clean but wardrobe and dressing table was chipped. The ceiling was very badly marked. Heaters locked on which made the air dry. We were charged 75.98 per night. The rooms on the website looked lovely but unfortunately the only good thing was the cleanliness.
Staff could not have been anymore helpful or friendly a real assets to the hotel. Food was great value for money. Will be back.
Good honest food at a great price, the room was clean and warm, the staff were friendly.
short notice bookinh at excellent price
Room was well decorated and adequate .
dinner prices were excellent . great service . would definitely return .
Short 1 night stay
Overall fantastic time only problem was no biscuits in room and UHT milk
fantastic place for families
We stayed in Scotland for my brother in laws wedding, From arival to leaving the Ardencaple hotel we could not have been made more welcome.
Bridget was lovely and made sure we had everything we needed, and if there were any problems they were resolved straight away. my son spilled black current juice all over the dovet on our 1st night, when I told bridget I hadnt even finished my sentence before she said "don't worry it will be sorted before you get back from your wedding, now go have fun"
I would definitely recommend staying in this hotel, beautiful scenery too across the road is a beautiful loch. it is not the most modern hotel but it is comfortable and clean.
very friendly staff but looking a bit tired and worn, the hotel not the staff!
condition of our family room
We thoroughly enjoyed our stay but our family room was in need of decoration, particularly around the window.
The staff were very accommodating especially as we arrived quite late approx. 2130. Breakfast was lovely, everything else fine.
Lovely polite service
Just stayed with 6 month old child and wife.
Staff at the hotel could not be more polite and helpful. They would go out of their way to interact with my son and made the whole stay a pleasure. The hotel is as described and te location is fantastic will definately use again.
it was cheap and cheerful but we stayed in a different hotel the previous night at Gretna green and paid the same price and got far better value for money there.
would not go back there again.