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89% would recommend it to a friend
Stayed two nights in this lovely hideaway.
Standard of hotel is really good but some basic aspects of service are lacking such as friendly welcome at reception, basic helpful info re hotel and surrounding area. Also prices in restaurant rather steep which led us to eat in the cosy pub in the village.
Such a shame as this is a beautiful hotel in an idealic spot.
Despite the criticisms we will go back.
Great short break in a great location
Gem of a hotel in a small south Cornish fishing village.
We had a room directly overlooking the small harbour. Perfect for a quiet getaway and also with in easy reach of local attractions and beauty spots. Food was good although perhaps a bit fussy for our tastes.
Secret Cornish Cove with Amazing views
What a stunning hotel experience.
Superior room was super comfortable and the views are stunning although not from most of the bedrooms due to the size of the hotel. Details such as the Orla Kiely toiletries, the home made biscuits in the evening make the accommodation even more luxurious. The only downside was the restaurant food. We would not dine here again, and found the food was a bit on the pretentious side and frankly not that enjoyable at times. That aside, it hasn't put us off returning again. That view!
Stunning location, beautiful boutique hotel with wonderful attention to detail.
Very comfortable bed & tasteful room. Generous breakfast helped set us up for the rest of the day. Staff friendly and helpful. Did not want to leave!
Staff were very good, the hotel was very cosy and welcoming.
The only small point that slightly soiled an almost perfect stay was that we found the menu to small as we stayed for 4 nights and only one dish changed each night.
relaxing break by the sea
The staff are helpful and friendly and the room was very comfortable, very good bed and the little touches like the hot water bottles and hot choc in the evening appreciated.
A very good breakfast in the lovely dining room. Great for walking the cliff paths and a real fire in the lounge to warm up by and read the papers.
Stayed here for last 3 years at beginning of December.
The welcome is always excellent and staff cannot do enough to ensure a delightful stay. The small touches make the difference; homemade biscuits in the afternoon in the room, cosy hot water bottles at night and a joke each day to make you smile. Food again beautifully prepared and presented. Hopefully will be back next year.
Doesn't deliver all it says on the tin!
Overall, the Lugger Hotel didn't live up to our expectations based on reputation and repoorts from other residents.
The staff were very friendly, polite and smartly dressed. However they were generally very young and apparently inexperienced and seemed to lack leadership. Breakfast service was quite chaotic and therefore slow - not that "fast food" was required on a relaxing holiday - but it just became an aggrevation. We had dinner on one of the evenings of our stay and the food was good but not exceptional. My partner had linguini which she felt was overcooked. This was reported to the waiter who said he would inform the chef. No feedback was received. The breakfast was again good, but no more than average for this style of hotel. The bedroom we had (301) was comfortable and reasonably well equipped, but there was evidence of paint cracking on the ceiling in the bathroom and wall in the bedroom. We had a nice terrace with chairs and a lounger, but unlike on the promotional literature, there were no cushions provided. In the lounge, glass top tables had not been cleaned recently, leaving marks from previously spilt drinks etc. Lamp shades were not straight and not straightened during the duration of our stay. It was disappointing that there was no literature available on local walks and sights. Although it was in many ways a relief not to have telephone reception, it was a little annoying not to be able to access the hotel's wi-fi anywhere in the building. Maybe a booster could be installed. The severe storms in February had washed away much of the outside terrace. However that was 6 months ago and there didn't appear to be any effort being made to repair it. Much of this report may seem quite "picky" however we have stayed in many hotels across the UK and abroad for comparison. For the cost of this accommodation @ £210 per night B&B, we would have expected much more. It is clearly well over-priced and certainly does not deliver what it says on the tin.
A lovely peaceful rest - just what we were looking for.
Every little item given to help make us comfortable. ie. cake for afternoon tea,
hot chocolate for bedtime. Fresh milk in fridge. Water and sweets for the journey home. Thank you.