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37% would recommend it to a friend
I booked this hotel for £150.00 for one night, as I had been feeling rather down I thought I would treat myself to a touch of luxury.
I came into the hotel by the wrong entrance and when I was eventually found the reception I was delighted at the modern, spacious area. My room was on the ground floor and I was told I had been upgraded from a studio room to a one bedroom apartment. As I was in a rush I literally threw my bags into the room and dashed off. However, when I came back later that evening I discovered what a complete mess the room (well actually one room partitioned off into 3) was. So cross was I that I decided to go and have a word with reception and then to the bar for a glass of wine before bed. Reception was manned by someone who did not appear to understand what I was saying, so I asked for the bar only to be shown an area with 2 door managers, one of whom pushed me into a dark room between 2 doors and left me there, after a minute or so I opened the outer door and left. How bizarre. do they do that with all over 60's in an effort to put them off going into the private area. Was I such an embarrassment that they wanted to hide me. Anyway, I went back to the room to watch TV this was the start of a great evening, the TV did not work, showing only a very poor quality foreign programme. I could not change either the volume or the programme. So no TV, no glass of wine, decided to have a shower and go to bed. The shower head was not just dirty and lime caked but produced just a trickle of tepid water, so now no TV, no glass of wine and now no shower. There was a curious bumping sound coming from the bathroom wall, I could not determine where it was coming from. OK the bed had nice clean sheet, at this point I was grateful for small mercies. I always travel with earplugs and a sleep mask so the bumping and the thin curtains were not too much of a problem. The following morning in the cold light of day I realised quite what a shabby hole this was, I have attached some photos just to give you some sort of idea what you are up against if you book this hotel. Even the loo seat was dirty, this is unforgivable in this day and age. I was under the impression smoking was not allowed in hotels etc, well this room had a very strong smell of cigarette smoke which I find distasteful. On booking out I informed the desk clerk that the the TV didn't work, this was dismissed with "the batteries were probably flat", really. If I had my way the management of this place would have to address the complaints of the many clients who, judging by the reviews I have read since returning home, are clearly disappointed in the extreme.
Excellent accommodation but the whole experience was marred by being robbed
I needed to stay near the Brompton Hospital at late notice because my daughter had to undergo heart surgery.
Having stayed at the Chelsea Cloisters before and knowing how great the apartments are, with parking (via a third party with discount), I decided to stay again, but phoning the Cloisters directly proved frugal. Fortunately Laterooms showed availability so a booking was made and on arrival I was pleasantly surprised to find I had been upgraded free of charge to a superbly facilitated apartment. Unfortunately the whole experience was destroyed by the fact that someone had entered the apartment between 2pm and 6pm and stole two items, from two different bags, in two different locations within the apartment. This is only an assumption, but the apartment had been cleaned during this time so it is only normal to assume the cleaning staff are responsible for this, unless the Cloisters give spare keys to another party without customer knowledge. I am a fair person to assume something may have accidentally gone a miss if an item was left which could have been knocked into a cleaning sack by accident, but for someone to deliberately enter your luggage to steal I find completely abhorrent. When the staff on reception were informed they could only offer an apology because the cleaning company are apparently outsourced and I do hope they took this matter further, but sadly I will not be returning and would not advise others to do so either.
Great value for money considering location
Good location, dated rooms
We stayed in a 2 bed apartment, which was good space for the 3 of us ladies staying, however it was very dated.
We had emailed in advance as the trip was for a special occasion but received no response. We were given a very old apartment at the back of the hotel. The bath was black with limescale, chipped tiles, grotty in both bathrooms and kitchen. We were disappointed with the quality of the apartment for £300. Also we were charged extra as part of this price for 'maid service' for which we received no service at all. Also disappointed there were not even tea or coffee making facilities, this is assumed to be a given in this day and age but not at this hotel. If you are just using the hotel as a base for a night out it is good, but for spending time in the apartment or any longer than one night I would recommend you stay somewhere else for the same price.
Beware - double bedroom means open plan living room with bed in one half at the Chelsea Cloisters!
We stayed at the Chelsea Cloisters for one night and were very disappointed with the accommodation provided.
We understood from the booking description on Laterooms of 'En-suite double bedroom with separate living room with a sofa bed', that we were booking an apartment with a double bedroom and separate living room. The intention was for my 2 year old son to stay in the living room, so we could all get a decent nights sleep and not to have to go to bed when he does at 7pm. I would never have booked this accommodation had I known we would all be staying in one open plan living room. It would've been far cheaper to book a family room in a 4 star hotel instead. I feel as though I have been ripped off and conned with this misleading information. At £180 it was not cheap and definitely not worth the cost. Overall the cleanliness of the room was fine but the decor was tired. As of yet I've had no response to my email from the Chelsea Cloisters.
Bathroom was mouldy and hairs were on the side of the bath and basin and this was an upgrade.
Close to the Chelsea flower show which we were attending so that was a good point. Got charged for another whole days parking after going over by 2 hours. Have stayed in better for less than quarter of the price.
Avoid at all costs.
Dreadful place where people arrive alive and leave a little bit dead inside.
It was like a bad 80's movie that gives you nightmares.
Not bad for an expensive part of town
Rooms are like a self-contained flat complete with kitchen and two bathroom/toilets etc.
Decor is dated, but fine. The Lounge areas have sofa-beds, so you could easily share one suite for two couples, or a group of mates if you are travelling/ partying etc. This part of London is V-expensive, so this is fairly good value for money. Bring your ear-plugs and eye-mask though; old single glazed rooms don't keep out the traffic noise or the light from the late-working offices opposite. Again, this is very common for this part of town. Nice and close to a great part of town for restaurants and bars, and close (but not too close) to the tube station. Oh and WiFi is free - a nice gesture, since many hotels charge the earth for this "service".
Not what the sales people say!
We booked at Chelsea Cloisters having read the blurb on Luxurious apartments and rooms in a handy location, the latter being the only true comment.
We arrived and were told we had an upgrade to a one bedroom lounge apartment which was pleasing until we saw the very tired basic fixtures and fittings. It was something out of Hogwarts, definitely student accommodation with broken windows that could not be left open and stained sofas. The accommodation is not that cheap if this is the depressing standard it offers. So don't be taken in by the photos or the blurb this is a Rip Off. Paul Kerry
Comfortable, quiet, clean but a little tired
I had a comfortable room.
The kitchen was well equipped but I didn't use it. The bathroom was spotless but some of the fixtures were a little tired - for example to toilet seat hinge was broken. The reception staff and the letting staff were friendly, efficient and helpful.