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78% would recommend it to a friend
Only stayed one night but slept in the most comfortable bed.
Breakfast the following morning was lovely. So much choice and everything hot and well cooked. Friendly staff and a good bar, what more do you want.
The previous occupants used the bathroom as a smoking zone to try and get the smell out through the vent axia it did not work the room stunk of cigarettes .
We are back there this weekend and we hope we don. Have the same problem .
The Quality Hotel and Leisure - Stoke on Trent
Used this hotel to commute to Alton Towers.
The hotel staff were very helpful and friendly. The room was very clean. Would recommend.
Good rooms and service and great breakfast.
Room was baking hot
Very enjoyable stay
Best in Stoke
Overall value & service very good.
The pool & Gym a bonus to the overall package.
Most appauling hotel stay
My experience includes booking.com sent me a message saying the hotel had not confirmed my reservation.
When hotel answered my tel call I was kept on hold for 10 minutes before I gave up waiting. Following check in I went to my room only to find someone asleep in the bed. Changed rooms to a drab, tired looking room with a view of junk in the yard. Breakfast - no cleared tables/no clean crockery/no glasses/no cutlery/all cooked items were very cold and eggs like rubber/no staff in attendance. When I asked to speak to a manager I was informed by the porter that there was no management as they had recently been taken over - enough said. The only good aspect was that they didn't charge me for the lousy breakfast!
very good experience
Friendly and helpful staff, lovely room, clean and comfortable with a hair drier, tea and coffee facilities, a big tv set, free wi-fi (but quite a few website won't work like youtube etc, as this is only for business purposes), comfortable bed, clean toilet and shower.
I would definitely stay there again.
One night stay
Excellent location for seeing a show at Regent Theatre, just a short walk away.
We ate dinner in the bar, delicious freshly cooked food and the drinks very reasonable at happy hour prices. Free wifi in all rooms came as a bonus too. We both had a brilliant night's sleep in the comfortable bed & pillows.