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84% would recommend it to a friend
Working in York
Perfect location, for working in York.
Moody receptionist, room supposed to be ready at 2, not ready till 4.
No compensation or apology.
Unfortunately there was building work downstairs and very restricted access to bedrooms, only a very small and slow lift which caused queues going up and down.
Service very good and friendly, food could not be faulted. Unfortunately our room was above a noisy wedding reception and it would have been nice to have been warned when booking.
Great location, lovely modern room, breakfast was very good.
Came up for the races,city touring and relaxing.Returned to our hotel each evening for a relaxing meal and drink, then a good nights sleep.
Fantastic location beautiful refurbished rooms.
Staff excellent. Parking very reasonable and close by. Only had breakfasts but it was ample and plenty of choice. Will definitely be booking again soon.
My more recent experiences have been in Austrailia where the presence of a mini bari in the room is normal,otherwise all is well.
We have stayed here several time and like the location , the breakfast and the room.
The parking isn't ideal, but there is room in front of the hotel to drop off etc and staff are helpful with directions etc.
Fabulous refurbished rooms tastefully done
The Monkbar is undergoing a major refurb and the disruption to the guests have been minimal, I think they have done a brilliant job.
Had a great time, staff couldn't of been more helpful, excellent value for money
Excellent staff, couldn't help enough.
Rooms were lovely, a bit of noise from outside during the night but our rooms were main roadside, and I am a fairly light sleeper. Breakfast was lovely and there was plenty of choice, everyone was catered for, including my daughter who has coeliac. The hotel is right in the heart of York, so no walking for miles after a hard days shopping,. Would highly recommend this hotel. Will definitely use again A*****