Reviews - The Carlton Hotel


16-19 The Leas, Folkestone, CT20 2DU

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (100)

48% would recommend it to a friend


Customer service


Food quality

Room quality


  • Steven S

  • July 2015

Avoid at all costs!

Booked for a short weekend break as a surprise mini break.

Phoned well in advance to ensure i was allocated a refurbished room, was told by the owner i had the best room in the building.

Upon arrival, waited almost ten minutes at reception in plain view of the extremely rude receptionist. Not wanting to spoil our mood i chose to ignore her ignorance and smile politely. After eventually finding the room which was no easy feat, some rooms are guesswork as not even numbered, we were horrified at the state of it...put simply it was comparable to a wartime hospital. After eventually finding our way back to reception, we were quite rudely given another set of keys 'to try'...apparently there had been a mix up and we'd been given an unfinished room. The next room was slightly better but still awful and did not have sea view as my booking stated. Smiled politely again, informed them i am not the type to complain (nor have i ever written a bad review!) and all I wanted was what was stated on my booking confirmation.

Eventually was given 'the best room in the hotel'...very romantic the guy said as he looked my partner up and down. When we got to the room it was clear some effort had been made to upgrade it somewhat, unfortunately the efforts had clearly been made by the garden or kitchen staff as not one job had been done by a professional. Even the screws holding down the lino in the bathroom were sticking out a good 6-8mm...just waiting to puncture your feet. Could go on forever about what almost £70 per night should get you as a bear minimum but won't bother.

Food was horrific, didn't even get part way through first breakfast, hit up MacDonalds the following morning which luckily is a short walk away. Trip was saved by a nice few days in and around Folkestone but all I can say is that regardless of where you are in the world...the quality and standard of this place does not qualify for more than 1 star, nor should you pay more than £25-£30 per night.

Avoid at all costs!

  • J Walker

  • July 2015

Not the Ritz, but fine for the price.

Cheap & cheerful accommodation at a bargain price.

The premises is a sort of "faded beauty" in need of some love & affection. The proprietors appear to be gradually improving things, presumably as funds allow. My room was simple & comfortable with an en-suite that was spotlessly clean where it mattered (i.e. runner slots of the sliding shower cubicle doors not immaculate, but shower tray & tiles very clean, as was the wash basin & toilet). Large car park at rear is unsurfaced, but does the job. Very friendly and helpul staff. Modest sized, but good quality freshly cooked breakfast. All in all, not the Ritz, but very good value at the price. Would stay again. Ongoing works also suggest that things will steadily improve over time..

  • S Chapman

  • June 2015

Room 109

Noisey Plumbing - no hot water.

Dripping tap not corrected when asked. Extractor fan not working.

  • Grace B

  • June 2015

The pits...

The room with a sea view...

Try the attic. Dire, dirty the mattress springs were poking through ...a joke. Asked for our money back, offered another room accepted as it was getting to late to get another. Again very poor. The bathroom wallpaper had come away and drawing pins were used to keep the paper up.. They were rusted on. We had booked for breakfast but given the state of the bedrooms we decided against eating being not sure what condition their kitchen would be like. This Hotel should be avoided.

  • kirsty h

  • June 2015


2 rooms, 1 satisfactory, the other was wonky, stunk of smoke and the shower room was awful

  • Lesley T

  • June 2015

The Carlton Hotel

You get what you pay for!!

  • P Warner

  • June 2015


Very good value for money

  • Lindsay T

  • June 2015


the first room we were given was disgusting, not cleaned, bath was full of hair, as if someone hadent cleaned it for months.

The second room we had was newly renovated ?. clean but had no hot water. The other room my daughter had was clean but still had cobwebs in the corner of the walls and the shower curtain was full of dirt and mouldy marks.The mattress on both twin beds were disgusting and have to be changed, slits on the side of the mattress and not knowing how long that has been like that. My Daughter didnt use the bath/ shower at all. The Staff were very helpfull but have problems speaking english.The car park is in a disgusting state,For a 2 star hotel and the money we paid it was in a very dirty state.The phone across from the reception hasnt been cleaned in weeks.

  • C Best

  • June 2015

Carlton weekend.

The hotel is undergoing refurbishment.Unfortunately that didn't apply to our room ,which was poor.The breakfast was o.k.

  • Uta K

  • June 2015

Nice location

Very nice location.

Frienly stuff.

Family room with three beds availabe. At night very quit. Hardly any traffic on the roead. We enjoied the stay. Only suggestion of improvement. The curtons on the window are very thin and don‘t bank out the light at all, so the children wake up earlier than normal.