Reviews - Holiday Inn Express BATH


Lower Bristol Road,Brougham Hayes, Bath, BA2 3QU

Price From 400.30 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (29)

62% would recommend it to a friend


Customer service


Food quality

Room quality


  • sue B

  • November 2015

Room facilities

Room small would have liked a bath

  • C West

  • October 2015

Good stay

Quite expensive stay but close to bath only a 10 mins walk to the centre and very friendly staff

  • Y Calvert

  • July 2015

Wet carpet and smelly room

The carpet was soaked from a leaking air conditioning unit.

They didn't have any other rooms available so we had to stay there. By the morning the smell was putrid.

  • M Lester

  • June 2015

Great staff tiny room

The staff were great and very welcoming.

Their CS was fantastic and the room was ok just very small for 4 people. The sofa bed was not very comfortable for the teens. The food was nice but the drinks were not good very syrupy and strong with a hint of chemical cleaner to the Orange, Apple and water machine. Coffee machine not much better. The sausages were gorgeous and high quality. Overall a pleasant stay it bigger room would have been better for us and the teens who were taller than most of the staff.

  • Y Zhu

  • April 2015


The price was expensive and the room was very small and old.

But the breakfast was nice.

  • Helen Loader

  • March 2015

Incorrect room type

I booked a twin but on arrival the receptionist insisted I booked a double until I showed paperwork to prove I was correct.

they only had available a double and one of had a sofa bed which was uncomfortable and restricted movement in the room.

  • George C

  • March 2015

Not up to standard

Hotel is looking tired.

Bed too small. Shower did not work well. Appalling breakfast with scrambled eggs tasting as if they were made from powdered eggs, re heated croissants. Strange tasting coffee dispensed from a multi choice machine. Parking charged at £10 per 24 hrs.

  • M Askew

  • January 2015

Very good hotel ,ideal near the center of bath

  • R Best

  • January 2015

Poor Breakfast

This is the second time I have stayed here but only because of its convenient position.

The rooms are very good: clean, comfortable beds and easy to adjust heating. But the staff are not over friendly and the breakfast is very poor value.

  • Sabena S

  • September 2014

It was a one night stay, and it did the job.

The staff on the front desk were extremely helpful. They helped us store our bags and sorted a taxi for our return to the station. The room was just somewhere we needed to sleep and it did the job. Our view was not great, but we did not book it for that reason. It was a short walk into town and it did the job. Breakfast was hot, but no bacon....but all the staff worked hard to make sure that everything was refilled and cleared away.