Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
88% would recommend it to a friend
Don't stay in room5
Staff were very friendly and welcoming.
I stayed in room 5 which was at the back and positioned directly over the vent from the kitchen, there was a sign saying don't open the two very small windows because of the smell. I didn't open the window but the noise kept me awake and started very early in the morning. The room had no safe but did have a multiplicity of drawers. Breakfast was very well cooked, porridge, full English or kippers. Nice fruit salad, slightly chaotic service, took 15 minutes to take my order and bring me some coffee, only two other tables occupied when I arrived. Lovely view of the sea from the table. staff might need a bit more training.
Great spot for relaxing, people watching and sightseeing.
This hotel is located in an interesting spot, with quayside location and harbour/ sea views from some bedrooms [not mine] and from the dining room.
Hotel bedrooms are being re-furbished, and those completed look lovely. Staff all very nice and friendly. Bathroom towels changed daily. A pleasant sitting room for guests which is useful. Only complaint would be very loud music directly below my bedroom on the Saturday night, which was mentioned when booking, but not how loud it would be - had to turn off bedroom TV as couldn't hear it. However, the music did end before midnight.
Excellent hotel and location
Excellent hotel with a fantastic location, very friendly staff
Great hotel, lovely location
The hotel is situated overlooking the harbour area in Charlestown, which gave a great opportunity for a lovely walk along the beach and some beautiful scenery.
The room I was given was very spacious and well equipped and allowed for a good nights sleep. Breakfast was freshly cooked and delicious. The staff were helpful and friendly and WiFi worked well in all areas.
The best in the area
This was my 5th stay at Pier House Hotel and the reason for this is simple: In my opinion the hotel offers the best in accommodation and food in the area.
The staff are always helpful, courteous and go out of their way to assist in any way they can. The rooms are spacious and well thought out with desk space to work and wi fi available throughout the hotel. The breakfast is fantastic with lots of choice and the grill cannot be bettered. The hotel sits on the key side so easy access to the coastal footpath and beach.
Enjoyed a brief stay, couldn't fault the place.
Only had breakfast so can't review the food. Staff friendly room well presented clean and tidy with a modern feel bathroom - no signs of age/wear etc. Being in Charlestown, right on the quay, a very nice environment literally on your doorstep.
A very satisfying experience
An outstanding experience all round.
The staff were so professional and friendly. They were all of smart appearance and well spoken. The hotel was in the middle of a refurbishment project and to all intents and purposes it was nearing completion. The standard of our room was outstanding. Plush and comfortable. Very good facilities. Breakfast was a joy. Smart lightly coloured furnished room, top quality fittings. Breakfast service was top quality. Food was delicious. I cannot recommend this hotel too highly.
Overnight Business's Stat
From when I walked through the door I was continuously surprised by how great everything was.
Staff were lovely and friendly on check in. I was in room 28 which was in need of a good modernise but I can only assume this will be done as the hotel is having extensive refurb work being done. That said the bed and pillows were the best I have ever slept in when staying in a hotel. The shower was lovely but the noise of next door rooms coming on in the night was a bit annoying. The walls are quite thin
Too so earplugs would be good for light sleepers. In the morning the breakfast was amazing and very prompt which was great as I needed to get on. All in all a lovely stay and would recommend and stay again 100% :o)
Our room was at the back of the hotel although we still had a nice view, i thought the room was a bit dated, i think they were some some updating while we were there, the other parts of the hotel were very nice and the bar is cosy.
The breakfast was very good and staff polite. The location was good.
Unable to access hotel at 11.15pm due to front door being locked and bell not working.
early alarm call did not happen. good job i am resourceful in both cases.