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68% would recommend it to a friend
I booked the room well in advance and we were allowed to check in early.
The room and stay were both very nice, although there was no jacuzzi bath. The day before our stay I received a call saying that there would be no restaurant available for dinner due to company parties going on. I was given the option to cancel but at such late notice I couldn't find anywhere else so couldn't cancel as the stay was for my husbands birthday. Due to this fact we had to get taxis in and out of Norwich and ear out.
Business trip to Norwich
Booked the hotel as the rate was very reasonable, especially compared to other properties within the city centre.
Excellent customer service at the reception desk and very friendly and chatty staff in the bar and restaurant. Room was large and well presented if a little dated in places, but was perfect for a night or 2 on business. Good shower and decent TV. Only real gripe - no biscuits on the tea tray.
It's a shame such amazing architecture is the best about this hotel
Nice looking room, comfortable bed but being a zip together it is uncomfortable over the join & meant I might as well have been in a single.
The most limited Coffee & tea tray I have ever had. No internal phone & despite requesting one the staff member attending said she could if I really wanted to make phone calls. Really wish I had insisted as multiple incidents that night from inconsiderate guests could have been dealt with by the night porter but I was unable to contact him. Breakfast is similar to the coffe tray - very basic. 4 tables occupied for dinner on Saturday night one starter, one main meal & vanilla ice cream not available from a small menu. Customer service is an alien concept with what seemed like 3 youngsters being the only visible staff and no one in seniority. Overall a lovely building and beautiful setting which is a shame as it isn't enough to make a stay enjoyable or memorable for the right reasons.
Caistor Hall Hotel
I have stayed here on business over the years and it used to be a very good find to service Norwich and the surrounds for business.
This was my first time back for 2 years and my dinner was exceptionally good, but sadly my breakfast charged @ £9.00 was a complete waste of money and quite frankly was a rip off, to a point it has now marred my judgement on the whole experience. I am writing this from another Hotel in Shrewsbury, booked via LateRooms.com and they charge £6.00 for breakfast. Nuff said............
Very disappointed in our stay.
The bedroom curtain had come off the end of the rail (assume no 'stopper' at end of rail).
Although a double room the tea/coffee making facility only provided one cup and one teabag. No bath soap or shower products provided until asked for. The four poster bed was the very worst bed we have ever slept in - it was incredibly unbelieveably squeaky so turning in bed or in fact any ,movement at all was disturbing to say the least.
The hotel decor looks very tired in all honesty. Management needs to urgently liaise with the hotel maintenance and cleaning staff about the various issues.
On check out we mentioned the above to the young receptionist who was also trying to serve breakfast..and no offer of a discount was offered 0 we do believe that if she had the authority to offer such she should have - or found someone who could authorize this. As a result we would not recommend this hotel to anyone and are very disappointed.
Comfortable and pleasant
A very comfortable bed in a pleasant atmosphere.
Happy to stay again if in the area.
Staff very friendly and helpful. Extremely good value hotel.
We picked one of the executive suites which was absolutely lovely.Jacuzzi and four-poster bed..i needn't say anymore:-) Only downsides were that no effort was made to make to us feel like a honeymoon couple whatsoever and the t.v stopped working right in the middle of a movie!!Think it was faulty electrics.
Apart from that, beautiful room, lovely grounds and customer service was good.
A very quaint country house hotel, with very friendly staff and an excellent chef, the décor is a little dated in places, ( bathrooms) but clean and the comfiest bed ever
Lovely traditional hotel..