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44% would recommend it to a friend
Just needs revamping.
However it's quiet, safe & comfortable
No hotel car park so it's the municipal a couple of hundred yards down the street.
A man was double charged two nights stay with a one night printed check-in card in his hand as I checked in. The hotel lift needs overhauled as do the bar area and the bedroom door handles - old, antiquainted. The room was fine but no hot water in the morning for a shower and YES, the windows do need a clean!
Pleasant but dated
Decor dated .
room clean and beds comfy. Ok for money.would stop again.
Horrendous and a waste of money
Room was filthy with the carpet peeling away in areas of the room.
Customer service was a joke, three times I had to go to reception to get my key card to work to get into my room, one time I was waiting for around 15 minutes as the member of staff was too busy watching television in the office while another was sat in the bar doing the same
Nice people, shame about everything else
The first room I checked into had stains and hair in the bed.
The nice man on reception swapped room no problem. Cleaner, although in need of a carpet shampoo and a hoover. Had old crusty chewing gum in carpet. The room predated the 80's I'm sure. I didn't try food. No WiFi in room. I believe they are renovating,(the early morning hammering gave that away) and a colleague stayed in a much nicer, more modern room. So they are trying
But for £40 a night I felt ripped off and want to wash everything I own.
One of the worst hotels
The rooms are outdated ,furniture torn ,the customer service is poor ,heating not working
It needs knocking down
Convenient Clean City Hotel with dirty windows!
The one thing this hotel needs is a window cleaner.
The exterior of windows are very grimy.
The hotel is well loxated for central Coventry, Accommodation is clean and tidy but public areas, corridors, etc.
could benefit from some redecoration. Service from staff was good. However, everything was spolied for me by the fire alarm being set off (apparently in error) at one thirty in the morning. It even occurred again at bout seven thirty - although this time is was rapidly curtailed. There is clearly a problem with regulating the alarm system. That incident alone is enough to persuade me that I will not use the hotel again.
Britannia Coventry, City Centre
Staff were welcoming BUT
no remote for TV
one bath tap produced no water
washbasin took several hours to drain away
Many items for cooked breakfast appeared overcooked or cooked a long time ago
The hotel was handy & good quality for price only let down was there wasn't any room service as stated on the hotels website and late rooms website