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78% would recommend it to a friend
Excellent - lovely friendly staff
Stayed here for 1 night with my girlfriend.
Excellent customer service on reception. Room was very spacious and very clean, excellent food and excellent service in the bar. Even re opened the bar for us when we arrived back to the hotel after a night in Chester. Would highly recommend!
We stayed here overnight as it is only a 20 minute drive from Chester Zoo.
The hotel is lovely, room was spacious enough for 2 adults & 2 young children. The only criticism I have is that the pool area was a bit chilly, going to the toilet (with 2 young children) was like going into a fridge!!. We didn't dine at the hotel in the evening, but the breakfast was excellent, plenty of choice. I wouldn't hesitate to stay here again or to recommend it to others.
We will certainly book here again
First impressions start at the reception, and we certainly weren't disappointed, smart and extremely polite staff at reception and throughout the hotel, well informed and never a frown, an absolute pleasure .
Our stay included free use of all leisure facilities, although we didn't have time to use the gym as we were only on an overnight stay, we did use the pool and sauna though , we ate in the 'in-house' pub The Victory, great ales ( if you like that sort of thing!), if you aren't vegetarian I can recommend their home made burger if you are dining in the pub, all in all an excellent stay ,
We do not think this hotel offered the value suggested by its pricing structure even with Laterooms discount.
A 'trendy' designer must have got a discount on grey paint making the hotel interior oppressive. It would have not have been too bad if the lighting was adequate, which it was not. The bar area becomes a noisy football supporters haven with large TV screens around the room resulting in residents unable have a bar meal. On the Friday cleaning staff left a box containing amongst other items ear plugs. We were told that it can get very noisy at weekend especially if there is racing at Chester!.