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Reviews - Domus Mariae Palazzo Carpegna

Via Aurelia 481 , Roma , 00165
History, modernity and nature. This is the golden trio at Domus Mariae Palazzo Carpegna, one of Rome’s most charming hotels.
Set in a Renaissance-inspired historic building just minutes from the Vatican, it welcomes guests with top level amenities in a relaxing, cosmopolitan atmosphere, all nestled in a seven-hectare garden overlooking the park of Villa Carpegna.The Domus Mariae Palazzo Carpegna is a 4 star hotel located just 3 Km from the Vatican City, St. Peter's Basilica and Rome city centre.

Recently completely renovated, the Domus Mariae Palazzo Carpegna offers 200 comfortable and carefully furnished rooms including Classic, Executive and Tower Prestige Suites. Rooms are decorated in a modern style, and include a minibar, and pay-per-view TV channels. Some rooms also offer a tea/coffee maker, free Wi-Fi, and discounts at the restaurant.

The hotel provides three restaurants: “Il Chiostro”, an outdoor cafe bistro, welcomes hotel guests at any time of day for a drink or a light meal. “Il Colonnato”, with its large dining area, is ideal for banquets and gala dinners, while the more intimate “Le Restaurant” has just the right atmosphere for small private parties or intimate dinners.

WiFi High-Speed Internet Connection is available in the hotel.
The extensive conference and banqueting facilities, large public areas, beautiful Cloister and imposing three-aisle Church complete the romantic atmosphere.
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Overall score Guest rating scores since August 2012 Customer recommendation
Guest Reviews Based on 1 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
0% recommended this accommodation to a friend 50% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Nice hotel- rude staff
I have to say it is an incredible shame, the hotel itself was okay, big and fairly clean but the staff were so rude. A little run down in parts but generally not too bad. On every occasion that either myself or my partner had interaction with the staff (whether it be the hotel manager, receptions or a waiter) all were very arrogant, rude and very unhelpful. We did have a problem with the guests above us making a lot of noise through out the night. When we complained to reception nothing was done about it and we were told that some american students were staying above us so what did we expect? They were on holiday so they were 'entitled to make noise through out the night as they're relaxing and just having fun'. Very angry we hoped it was a one off but when this was not the case we complained several more times and it was such a struggle to get any reaction from the staff. We had tried speaking to the guests themselves but with no effect and all we wanted was to switch rooms to another part of the hotel. Finally after a lot of complaints and almost begging at one point the manager agreed (some what reluctantly) to move us to another room. The room we got was an upgrade and it was nice as we didn't ask for this. However when we moved room the staff became even more frosty and hostile towards us as guests. We then checked out without a problem but when we got to the airport my partner had realised he left his iPod in the room. We phoned the hotel and were basically told that this was our problem and they did not offer any help at all. We then proceeded to email the manager but still have had no response. It was also very busy with business functions while we were there and we did feel a bit shoved out of the way for the function.

Reviewed by
Emily B

From England
Who stayed in July 2012

Couple

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