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85% would recommend it to a friend
A lovely memorable experience
We chose the Prince Rupert as a base from which to travel into Wales and to discover sites on the journey to and from Shrewsbury.
The staff could not have been more helpful and we thoroughly enjoyed travelling back in time, but with all the mod cons expected from a city centre hotel.
Very interesting, quirky building, which we much prefer to 'chain' hotels.
Great location in a cobbled street - very central. We were met with a welcoming glass of sherry and were welcomed warmly and courteously. Becki was very helpful before we travelled and we were kindly given an upgrade to a suite, as it was our wedding anniversary. Staff showed us personally to our room and carried my luggage. We ate out that evening, so cannot comment on the meals in the restaurants, but breakfast was excellent, with plenty of choice.
Great weekend away
Hotel has lots of character, we stayed in the prince rupert suite with a lovely 4 poster bed and a free standing bath, room was lovely very large also large bathroom, and a complimentary box of chocolates which was a nice touch, breakfast very nice with a complimentary glass of champagne..
Room service was only sandwiches no hot food which was a shame,, also found out its a haunted hotel and the room we stayed in was shown on a tv show for ghost activity which was scary.. Robes and toiletries was included . 5 pound car valet service added to bill as there isn't a car park to the hotel.. Staff friendly
Fantastic character hotel
The Prince Rupert is perfectly situated in the heart of the old town.
We were upgraded to a suite in the old 12c part of the hotel which was great. Service was excellent, breakfast was top quality and the overall stay could not have been better.
The short stay at the hotel was excellent, we will most certainly stay here again.
Everyone was very pleasant and helpful and the hotel was fantastic. We will tell our friends to stay there.
Could not have been more central and convenient to all amenaties in the town center.
The sat nav did not take us to the enterance but near enough.
The valet parking was no problem and we were able to leave the bikes on the car roof. We were given lovely sherry on arrival and the reception service was excellent. The hotel was full of character and creaky floorboards. The room was small but adiquate for our needs and the bathroom was a good size and modern but the shower could have been more powerful. We had the window open all night as it was mild and the night revelers could be heard and the morning street cleaning but this is expected in a city center. However the bed was very confortable and we had a good night's sleep. Breakfast was very good with plenty of it. The only complaint we had was when we got back from our morning outing,about 2 o clock in the afternoon our room had not been serviced.
Good friendly staff.
Fantastic accommodation, the room we have was very good indeed. The breakfast was very good, a great choice of fruit, and the cooked breakfast was also very good.
wonderful atmosphere, room adequate, but needed a deep clean, visibly very dusty. But lovely staff
We really enjoyed the atmosphere, even had drinks on arrival and departure.
But although the room was pleasant, the furred up dust on curtains, head board, vent, in fact every where in our room took away the value for money. however the breakfast and staff made up for this. We would stay again, but would have to say to staff if room was as dusty next time. The manager is very approachable, and staff are helpful but not over powering.
Conservative and inflexible
If you want access to your car, you need permission.
Drinks highly overpriced, customer service strict and unfriendly. Strange atmosphere in the place. Confusing corridors to rooms.
Prince Rupert Hotel
My teenage daughter and I had a lovely stay at the Prince Rupert hotel in February half term 2015.
Our room and bathroom had been newly decorated and had a lovely view of St Alkmunds church. The hotel staff were extremely helpful and breakfast was delicious.
We had a lovely evening meal in Chambers; my daughters steak was beautifully cooked and my cheeseboard was outstanding.