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91% would recommend it to a friend
Excellent place to stay
Having arrived at the hote booking in time was late, accommodation first shown was an annexe to the hotel, i objected and was transfered into a better room within the hotel.
This was after some considerable delay and very much put a dampener on our stay at the hotel. Correspondence with the hotel manager cconcluded that booking through Laterooms this can be the case that you are placed in inferior rooms. Bad experience.
Very plesent stay
Just the one night at The Imperial, nicely located at the quiet end of town, excellent impression when arriving in the car park.
Check in was a breeze and I felt welcomed to the hotel. The room whist it has not view as such was quite cool and clean. I didn't eat in the restaurant as they have a no jeans policy and having only booked on the day I had no opportunity to pack a change of clothes.
Early checkout meant I missed breakfast.
However a good stay.
Old world charm in Barnstaple
The hotel is well located on the riverfront next to the town square, with adequate free parking.
We had a room in the River Court which was large, comfortable and well-appointed. The staff were friendly and helpful. The reasons for not awarding a better rating are: I had to leave by 8:00 am most days, but breakfast officially began at 7:30 am (on one day it was 7:40 am before the doors opened), and the cooked items have to be ordered so I was unable to really enjoy the breakfast. Also, on the last day, whilst packing, we inadvertently moved the bed a few centimetres to the side - exposing a melted toffee stuck to the carpet. I wiped it off best as I could with tissue and rolled the bed back.
Happy with accommodation and staff
This is a good hotel which attains an excellent overall standard.
The reception desk is well run with efficient and polite staff. My room had a nice view past the clock tower and over the river bridges. There was a good level of cleanliness both in the bedroom and the modern bathroom. This is the best of three hotels I have used in the area.
Excellent hotel highly recommended
Great value stay but the tonic water is cheap and nasty!
Clean and comfortable room with an excellent shower.
The tonic water served in the bar rates 1 star - they need to up their game on that one!!
stay 24/25 sept
had stayed here last year with the aston martin owners club, room then was adequate,this time i was upgraded on arrival with a lovely sea view & superb room in the main hotel,sat outside on the terrace having a beer ,had to keep getting up to find a waiter for a refill ,bit annoying,breakfast , shown straight to the table, after about 20 mins waiting for someone to take our order ,again had to get up to request a waiter another 5- 10 mins order taken, breakfast eventually arrived after an eternity but nice ,nearly an hour in & out not good when your on a business trip ,lovely hotel excellent location,will stay again, but the staff need a bit more training in customer care.
Was mixed - we had a very poor reception by the bar attendant when seeking refreshment whilst awaiting for our room to be ready which did not give a good start to our stay.
We also delighted in the way that we were greeted by one or two of the staff on duty in the main hall who went out of their way to ensure that we had all we needed in a relaxed but professional manner.