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This star rating is the opinion of the property owner only. A Self-Rated hotel has not been assessed by the AA or Visit Britain, whose official star ratings we use across LateRooms.com.

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Palm Court Hotel Ltd

2 Self rated

31 Eastern Esplanade Cliftonville, Margate, CT9 2HL

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About the hotel

This is a newly refurbished, "small", well run family Hotel"( a small hotel may be between 6 to 20 rooms, run by the propreitors). It belongs to and run by a God fearing couple(with strong christian believes). All our Suites and Luxury Rooms have fantastic seaviews across the beautiful Oval Garden of the Queen Promenade.

We are near Margate Beaches and the Winter Gardens. Some Suites have 4 poster beds. All rooms are en-suite. Owner speaks fluent German. Smoking is not permitted in any part of the hotel. The Hotel is 2 Star, accredited by Visit Britain. We are efficient professionals, who will stop at nothing in providing open minded, fair and well meaning, genuine and objective guests with comfort and security, as well as clean and healthy environment. Booking and Cancellation Conditions: Once a booking has been received and confirmed to guest, a biding contract obligates us to provide and reserve the accommodation and you to pay for this. We are under no obligation to accept cancellations. We reserve the right to authorise payment as soon as Credit Card details are given to confirm reservation. However, for unforseen circumstances, we are prepared, for good customer relations, to accept cancellations 48 hours before the check-in date without any charges. Otherwise, the full amount of booking total will be chargeable. If payment has been taken by Credit Card before cancellation, 10% of total charges will be charged for administration. If cancellation is within policy, refund will be made immediately. Gabriel Falade. LLB(Hons), ACEA, DMS Accountantant, Legal and Executive Manager/Owner Palm Court Hotel, Margate

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Room Availability

Showing Monday 26 September 2016 to Tuesday 27 September 2016

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Facilities Show/hide

Main
Hotel Non-Smoking Throughout , Tea/Coffee making facilities in each room , Trouser press in each room , Telephone In Each Room , Limited Hours Room Service , Limited room service for hot food , Wake Up Call Available , Interconnecting rooms available , Porter
Parking
Car parking available onsite , Car Parking Available Offsite
Business
Wi-Fi Available , Meeting Facilities , In-room Broadband , In-room Modem Hook up , Wi-Fi Available In Public Areas , Wi-Fi Available In Rooms , Business Centre , Secretary Service , Private dining services
Dining
Restaurant , Bar , Breakfast to go
Leisure
Gymnasium , Fitness Centre , Sauna , Solarium , Jacuzzi , [Channels] News , [Channels] Sky Sports , [Channels] Movies (Free) , [Channels] Foreign (Other) , [Channels] Music , [Channels] Childrens
In Room Entertainment
TV , Satellite TV , Radio

Useful Info Show/hide

Check-in
From 14:00 hours
Check-out
Until 11:00 hours
Important information
The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets
Pets are not allowed

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (21)

62% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Martin W

  • August 2016

A pleasant stay

We stayed for one night in the family room at the top of the hotel.

From reading other reviews we were a little bit apprehensive. We needn't have been as we had a pleasant stay. The room was spacious and the beds were clean and comfortable. We all had a very good nights sleep and in the morning had an adequate breakfast. If we were the type of people to nit pick we could say that the decor could do with some updating but for a short stay we were perfectly happy with our choice.

  • V Fisher

  • August 2016

Not a good experience. Really uncomfortable and extremely noisey beds,no hot water and no breakfast

Absolutely ridiculous that you have to phone up reception in the morning to get a breakfast.

as we did not know we ended up with NO breakfast which just added to the bad experiences. Noisy and very uncomfortable beds, no hot water and tv did not work

Mrs Vikki Fisher – It is very unfortunate that you did not enjoy your stay in our hotel. We have checked the bed you used. You had two single beds for yourself and none of the beds in the room were making a noise. You were told when you checked in to use the free phone in your room to contact us in case of any difficulty or any complaint. You discovered that there was no hot water, instead of phoning and informing us, you did not do that. Fortunately, one reasonable guest phoned and informed us and we quickly topped up the water pressure. It did not take 5 minutes to get the hot water running again. It was the water pressure that went down. We have now tried to resolve the problem.

You missed your breakfast because you said you overslept. Breakfast is served between 8am and 10am. We told you about this when you registered to check in and the instruction was in your room with the Menu as well. You came down at 10:10am and asked if it was still okay for you to have breakfast. We told you that breakfast finished at 10am.We even tried to offer you cereal and toast. You said we should not worry.

By asking guests to phone 10minutes before coming for breakfast to order whatever they like from the Menu from their rooms, is to save them time. Not waiting for long when they arrive and also to be sure of having hot meals rather than cold breakfast. We only start cooking the breakfast when they place the order. All the guests have to do when they arrive is to tell us their room number and get their food.

Vikki Fisher, I hope you understand the explanation of phoning 10minutes before coming for breakfast and placing the order.

Thanks,

Julie Falade

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