Malmaison London


18-21 Charterhouse Square, London, EC1M 6AH

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About the hotel

Property Location With a stay at Malmaison London in London (The City of London), you'll be minutes from Smithfield Market and Museum of London. This 4-star hotel is close to St. Paul's Cathedral and King's College London.

Rooms Make yourself at home in one of the 97 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Amenities Make use of convenient amenities such as concierge services, wedding services, and tour/ticket assistance. Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has facilities measuring 721 square feet (67 square meters), including conference space.

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Room Availability

Showing Monday 5 October 2015 to Tuesday 6 October 2015

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Facilities Show/hide

Hotel services
24 Hour Reception , Concierge , Laundry/Valet Service
Wedding Licence , Lift to all floors

Useful Info Show/hide

From 14:00 hours
Until 11:00 hours
Important information
You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property. Know Before You Go One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Pet fee: GBP 10.00 Rollaway bed fee: GBP 30 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets are not allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (22)

86% would recommend it to a friend


Customer service

Food quality

Room quality


  • F Roselli

  • September 2015

Rudely Awakened

I must say the bed was very comfortable but for the price paid i would expect larger than a double bed nowadays.

Anyway after a late night and looking forward to a lie in (we have 2 young children so never get the chance) we were woken very abruptly by the fire alarm!. I phoned reception to check if we really were being evacuated and received no answer which worried me. I went out into the corridor and a cleaner said there was a problem with the alarm and the building was not on fire, but this all ended our enjoyable experience at this hotel and the way it was handled by hotel reception staff was not at all professional. There was no mention of it at checkout until we mentioned it, and then an apology. I understand these unexpected things can happen at any given time but it was not managed properly by the staff which is disappointing. We would not choose to stay at this Hotel again in future.

  • shannon g

  • September 2015


Beautiful hotel, rooms are stunning..

expensive.. but stunning. When we arrived at the hotel, I was told that I hadn't paid for the room - however the email from late rooms clearly stated that my credit card would be charged at the time of booking.. so that caused some confusion. So check your bank statements. We had an issue - when walking back into our room after being out all day.. the room stunk of smoke.. none of the windows were open so no explanation as to why. after ringing reception they confirmed no one had been in our room, and offered to send a cleaner up with some air freshener - to which they did, however I didn't find this acceptable. a few squirts of air freshener didn't take away the smell. the only explanation i can think of is that it had come from the air con unit.

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