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Mor Lodge

3

Mor 83-87 Mount Wise, Newquay, TR7 2BP

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About the hotel

MOR a centrally located Boutique Hostel and bar catering for backpackers, surfers, couples, groups and explorers. We offer budget en-suite rooms for 100+ guests. Located in Newquay town centre MORbar has a large games room and beautiful sun terrace with stunning ocean views.

Newquay's leading surf school and activity provider "Vertical Descents" is based on site to ensure you have all the surfing, coasteering, paddle boarding or whatever adrenalin fix you need! Large bar on site with daily drink promotions. MOR bedrooms are freshly painted white with colourful furnishings; private, secure and all with en-suites we offer double bed or bunk style accommodation. Our free continetnal breakfast gives you that get up and go in the morning to enjoy the day's activities. Please note: We charge the value of your first night's stay at time of booking, to secure your reservation with us. The remaining balance is then due on check-in. No under 18's permitted during peak season Check In: 14. 00 pm Cancellation Policy: MÔR Lodge charges the first night’s accommodation as a non-refundable deposit for your booking. Cancellations must be made no less than 21 days prior to your booked arrival date. If cancelled later, or in case of no-show, the total price of the reservation may be charged. If you are arriving after 5pm then you need to call us to confirm. Sunday to Wednesday reception will only be open until 5 unless agreed with us. We require £30 cash per person security deposit on check-in.

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Room Availability

Showing Saturday 1 October 2016 to Sunday 2 October 2016

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Facilities Show/hide

Main
Hotel Non-Smoking Throughout
Business
Wi-Fi Available , Wi-Fi Available In Public Areas
Dining
Restaurant , Bar

Useful Info Show/hide

Check-in
From 14:00 hours
Check-out
Until 10:00 hours
Important information
14/07/2016 to 26/12/2025 - First night's stay will be debited from your card on booking, to secure your reservation, remaining balance is then due on check-in. On arrival a £30 cash deposit is required as a security bond The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets
Pets are not allowed

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (11)

91% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Terry Winfield

  • September 2016

Mor Lodge

Good stop off area, bedding clean kitchen very handy for budget.

I will stay again.

  • Geoff B

  • September 2016

Long weekend stay

Arrived at 8Am having notified in advance we would like to leave our luggage early on booking.

The Place was all locked up and had to ring and get the duty manager out of bed. Not a good start. Our room had a lovely view over the sea. No wardrobe so we had to live out our suitcase. Nowhere to hang anything up. Plenty of hot water for shower etc. The waste bin was not emptied for the whole stay and room not cleaned either. We ran out of toilet rolls. No tea making facilites or towels. Apart from that Tea cereal toast only for breakfast was fine . Can get noisy at night as traffic outside main road and bar downstairs people sitting outside . No air conditioning so you have to have windows open not helping. Very basic place but staff friendly. Good value for money if you take kettle and towels and expect this in advance and live out a backpack or suitcase. it did what we wanted somewhere to sleep and shower and store clothes.

Hi and thank you for choosing our business for your weekend away in Newquay. We welcome the constructive criticism but we would just like to answer some of the points you have made. Our site is opens from 8am and reception the same which you have stated that is when you arrived on site but it was actually 7.45am when the call came through on the managers mobile hence why site wasn't open just yet. Staff arrived on site just before 8am expecting to see you as the request was seen the day before but you had come a tad early and there was no time stated on your booking for when you were due to arrive. We strive to meet all customer enquiries and requests to the best of our ability so we apologise you were inconvenienced in this matter.

Unfortunately we do market ourselves as a surf lodge/hostel so wardrobes is not part of our bedroom make up. We do however have hooks in every room so we can't understand how you couldn't hang any of your clothes up. On the subject of bin cleaning we stress that guest ask if the would like to have their room serviced free of charge and if they need any extra toilet roll, bin bags etc.. We generally find people don't want to be disturbed on their stay but if they want that as a service we will always be happy to oblige.

We do not provide towels in the room but again this is a service you can get from reception for a small rental charge as we are a surf lodge people tend to bring their own. Also for tea and coffee making facilities we have a self catering kitchen on the lower floor and also the bar can provide hot drinks from 8am - 12am everyday.

We hope that the issues you have raised haven't tarnished your impression of us too much as the very low score for customer service and cleanliness we take very serious as a business. Like you say the rooms are very basic so we strive for the highest level of these two areas mentioned to make sure our guest are happy and would like to return to us.

We wish you all the best, thank you for taking your time to review us.

Kind regards,

MOR team.

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