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Mercure Newcastle George Washington Hotel Golf and Spa

4

Stone Cellar Road, High Usworth Washington, Tyne and Wear, NEWCASTLE, NE37 1PH

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About the hotel

The 4-star Mercure George Washington Hotel Golf and Spa is ideally located just 15 minutes from Newcastle Upon Tyne, Sunderland and Durham, 10 minutes from the Metro Centre and 15 miles from Newcastle Airport. Situated in close proximity to major road networks, the hotel boasts an 18 hole championship golf course and a state of the art gym, spa and beauty treatment centre, which has been recently refurbished.

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Room Availability

Showing Monday 29 August 2016 to Tuesday 30 August 2016

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Facilities Show/hide

Main
Disabled Facilities
Hotel services
24 Hour Reception
Dining
Restaurant , Bar
Leisure
Indoor Pool , Beauty Salon/Manicure
In room facilities
Safety Deposit Box
Other
Porter
Business
Wi-Fi Available In Public Areas , Business Centre

Useful Info Show/hide

Check-in
From 14:00 hours
Check-out
Until 11:00 hours
Important information
The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets
Pets are not allowed

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (19)

74% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • L Stangoe

  • June 2016

Lovely hotel, shame about the extra costs involved and "Bath with jets" not Jacuzzi

The hotel itself was lovely but the service received was some of the worst we have experienced.

Briefly... there were no towels in the room (this was discovered AFTER getting in the shower) 2 lamps did not work in the room, the doors to outside were a really lovely touch but it was so unruly and overgrown, we did not have any chairs to use outside either. On the website you advertise a "Jacuzzi in the room" it was a corner bath with jets. The charge for room service was astronomical, we paid for breakfast early but then it cost another £10 for delivery, upon delivery we were charged £10 more for eggs Benedict, this was not noted anywhere on the order form. We did not receive the breakfast juices or preserves. The meal in the restaurant was delicious but not once did anyone ask if the meal was ok... no-one came to remove our empty plates.

This was a very special anniversary trip for my husband and I and therefore we paid extra money for a room as a luxury treat (as apposed to spending less elsewhere) to say we were disappointed is an understatement. A lot of the things mentioned we can forgive but no towels. and all the extra charges we did not expect and are inexcusable, breakfast for 2 cost £40. How is that acceptable.

I complained to the desk manager to be given no apology or explanation only "Ill tell the manager"

I really hope you take this on board. We will not be visiting again which is a shame as the facilities for swimming and the sauna etc were really lovely.

  • andrew flatt

  • June 2016

Hotel Weekend stay

Very good all round a few weddings going on but still didnt stop staff be friendly and helping you out, foood was really good but breafast needs a bit of work on, didnt know who was ordering what and then waiting.

But still would go back again.

See all guest reviews