Metropolitan Palace Dubai


Al Maktoum Street, Deira, Dubai, 56262

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About the hotel

Situated on the prestigious Al Maktoum Street, The Metropolitan Hotel Dubai offers an excellent location with good public transport connections. The hotel features a swimming pool and a sauna. All suites and rooms offer air conditioning, a seating area, an en suite bathroom and a flat-screen LCD TV.

Some of Metropolitan Palace Dubai's rooms also include a work desk and a refrigerator. Complimentary WiFI in all rooms. The Metropolitan features several restaurants, including the Lebanese-style Al Diwan and the Al Sharq Iraq Restaurant ,In addition, The Sketch is a cocktail bar serving fusion food in a stylish location. Guests can relax in the hotel's sauna and outdoor pool. The hotel provides a shuttle service to the 5* Deluxe Habtoor Grand Resort & Spa, located on Jumeirah Beach. Guests of the Metropolitan can make use of the Habtoor's facilities and beach area against an extra fee. The Metropolitan is located just 10 minutes' drive from Dubai International Airport.

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Room Availability

Showing Thursday 26 November 2015 to Friday 27 November 2015

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Facilities Show/hide

Disabled Facilities , Smoking allowed in bedrooms
In room facilities
Air conditioning in rooms , Safety Deposit Box , Tea/Coffee making facilities in each room , Hairdryer in each room , Minibar in each room , Telephone In Each Room
Hotel services
24 Hour Reception , 24 Hour Room Service , Concierge , Laundry/Valet Service , Wake Up Call Available , Currency Exchange
Family friendly
Cots available , Interconnecting rooms available
Car parking available onsite , Airport Shuttle , Car Parking Available Offsite , Valet Parking
Wi-Fi Available , Meeting Facilities , In-room Broadband , Wi-Fi Available In Rooms , Business Centre , Secretary Service
Restaurant , Lounge Menu , Bar
Gymnasium , Outdoor Pool , Fitness Centre , Sauna , Steam Rooms , Massage , Beauty Salon/Manicure , Jacuzzi
In room entertainment
TV , [Channels] News , [Channels] Sky Sports , [Channels] Music , Radio
Doctor on call , Porter , Lift to all floors , Public Air Conditioning
Disabled Access Public Areas , Disabled Access Bedrooms , Wheelchair Access , Wheelchair Access To Reception , Wheelchair Access To Conference Rooms

Useful Info Show/hide

From 14:00 hours
Until 12:00 hours
Important information
30/03/2014 to 01/01/2023 - All stays in Dubai are subject to the 'Tourism Dirham'. This is a small tax per room per night that will be charged at the hotel. This is a requirement of the Dubai Tourism board. The rate for Metropolitan Palace Dubai in Dubai is the total price of the room and not the 'per person' rate. All taxes are included, with the exception of city tax, which will be charged at 20.00% of your total accommodation price and is payable to the hotel directly.
Pets are not allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (3)

33% would recommend it to a friend


Customer service

Food quality

Room quality


  • Marcus Pocket

  • November 2014

Hotel Stay in Nov 14 for 4 nights

Overall good stay, but some problems with room door key not working on return to room.

Happened 4 times so very fustrating.

Room was on the 3rd floor with loud music being heard in the background until 2/3 in morning. I would stay in another hotel next time.

  • P Harris

  • October 2014

A Very Disappointing Stay

This was originally a two night stay, increased by a further night.

Room 913. I have stayed here several times over the last four years and things have progressively worsened. I regularly travel through Dubai for business and Leisure. The room was grubby. Splashes of food up the walls. It took ten minutes for hot water to come through the taps, each time. The towels and bath robe were well worn, I had to request the robe as it was not in the room. In addition, the reception customer service was not good. I had an issue with the hotel hair dressing salon and their disrespectful attitude (I was the only non-Arabian client) Amro Ladies Salon who have a number of salons around the UAE. The hair cut I received was shockingly poor. I was treated appallingly and the bill came to $149...they didn't even try to help and were openly brazen. I had no choice but to pay as if this went into dispute it would affect my transit through Dubai potentially. I am basing the poor attitude from him on the fact that I refused to have a recommended hair treatment costing 1500 dirhams. That's about 300 GBP. I didn't need it. The Lebanese man cutting my hair was nonchalant and downright rude. I tried to address this with then, to no avail. I then addressed this with the hotel directly, and they failed to help. The Duty Manager on shift on 17th October (Mr. Sanjay Lutura) was ignorant and unhelpful in the extreme. He was ill equipped to deal with anything outside of a normal receptionist's duties. He also lied to me about how the hotel had tried to contact me but I wasn't in (I was actually in the hotel for the majority of my stay as I was working from there). He them blamed this on his manager (Mr. Allan). I am in the process of submitting a formal complaint so that these issues can be resolved. When I asked for the contact details for the hotel groups chairman he refused and said I would have to email the hotel general email instead. Until this is resolved I shall never recommend this hotel and I will not stay there again. I feel sorry for the staff there who clearly work hard to make it a better place, but when they are reporting to unwilling Duty Manager's who do not know how to do their job, the fruits of their hard work are somewhat in vain. A very disappointing stay. I did my utmost to sort this out while still there but I was literally getting nowhere. Once this issue is successfully resolved I will indeed willingly remove this feedback.

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