- 6 guest reviews
"On the day of my stay in First World Hotel Genting Highlands Malaysia, the front counter receptionist was efficient and polite. Upon checkin..."
"It's value for money. Room is compact enough for the Family; clean; Excellent Room Service. Only bad remark is the smoking smell outside the..."
"The deluxe room is small yet comfortable. Nothing fancy. Basic bathroom with toilet, shower and sink. Bedroom is narrow. TV is rather small..."
"By the time when i am checking in into the hotel, the reception asking me whether i have paid or not, i also dont know. And he asking me to..."
About the hotel
***IMPORTANT: Effective 1st June 2015, a surcharge of RM20 per luggage will be charged for luggage delivery / collection services by the bell counter personnel. RM20 refundable deposit for each trolley is available for self luggage service. RM15 surcharge is applicable for each request at the Express Self Service Kiosk if you have a special request, or you'd like to change room types.
An additional surcharge of RM20 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk. Genting Outdoor Theme Park will be closed beginning 1st September 2013 to facilitate the construction of the Twentieth Century Fox theme park. The projected soft opening is scheduled to take place in 2016 and will herald a new milestone of exceptional achievement for Resorts World Genting. First World Hotel in Genting Highlands Resort is one of the largest hotels in the world by room count. Strategically located within easy distance of a variety of attractions, these include the popular Genting Theme Park and famous Genting Casino. Another major selling point is that the hotel is adjoined to the First World Plaza - a massive complex boasting over 500,000 sq. ft. and featuring an indoor theme park, shopping centre, cineplex and food outlets galore. Guests will be able to find everything under one roof. The hotel of choice for complete convenience and comfort! Kindly be informed that effective 27th all guests who are eligible to use the Self Check-in Kiosk may do so to expedite your check-in. Please note that any type of room(s) based on the category you have booked will be automatically assigned to you. Our personnel would be most happy to accommodate any special request(s) that is not in your original booking such as connecting rooms, specific room number/location, room with view, and Queen/Twin bedded rooms at a minimum surcharge of RM15 (subject to room availability) per request. Please be informed that the standard check-out time of First World Hotel has been revised to 11am with effective on 1st June 2015.
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- Hotel services
- 24 Hour Reception, Concierge, Laundry/Valet Service, Wake Up Call Available
- Meeting Facilities, Business Centre
- Restaurant, Bar
- Gymnasium, Outdoor Pool, Fitness Centre, Massage, Beauty Salon/Manicure, Snooker/Billiards
- In room entertainment
- Smoking allowed in public areas, Smoking allowed in bedrooms
- In room facilities
- Safety Deposit Box, Tea/Coffee making facilities in each room, Hairdryer in each room, Iron And Board In Each Room, Minibar in each room, Telephone In Each Room
- Family friendly
- Interconnecting rooms available, Children's Facilities - Indoor, Children's Facilities - Outdoor
- Doctor on call, Porter, Lift to all floors
- Valet Parking
Useful Info Show/hide
- From 15:00 hours
- Until 12:00 hours
- 28/01/2014 to 31/12/2020 - Guests are able to utilise the 23 units of self-service check-in kiosks located in the hotel lobby (6am to 11pm, subject to availability) for a faster and smoother check-in process. The LateRooms.com rates for First World Hotel in Genting Highlands are the total price of the room and not the 'per person' rate. All prices are inclusive of all local taxes.
- Pets are not allowed
Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
67% would recommend it to a friend
I reach at the midnight (4:10am) and wish to have early check in by pay more, i take about 20 minute to queue.
When reach my turn, i told the Customer service staff i want request to early check in and show him my document. He saw it then direct mention do i have "Special request". i say i not remember but now i have this request for early check in, and i also dont mind to pay for the additional cost incur. by pay requirement addition cost, he direct told me no room and please come back after 10am. I feel this is the poor service and how will be no room but then other customer in the queue can get their room?
Efficient Reliable Service Coupled With Value For Money Accommodation
On the day of my stay in First World Hotel Genting Highlands Malaysia, the front counter receptionist was efficient and polite.
Upon checking into the room, I checked the overall cleanliness of the room. Everything was impeccable except for some dust on the floor carpet. Probably it was because I shifted the centre bedside table to one side and joined the two single beds, so the carpet area under part of one of the shifted single beds was exposed, that explains for the dust, excusable?.
The next morning at around 8am there was quite alot of noise from the little kid in the next room. In addition to that my room was smelling of cigarette smoke from some people smoking along the corridor. This is not the first time. In all my previous stays there will be cigarette smoke coming into the room from smokers along the corridor. They do not smoke in their own rooms but they smoke along the corridor and the smoke infiltrates into other people's room choking us and spoiling the otherwise fresh cool air from the hills, sigh.
I hope the hotel management can do something about this. I am satisfied with the overall service at First World Hotel.I shall continue to book my future stays there and most definitely will recommend it to my friends.