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This star rating is the opinion of the property owner only. A Self-Rated hotel has not been assessed by the AA or Visit Britain, whose official star ratings we use across


The Borough Arms Hotel

2 Self rated

26 King Street, Newcastle-under-Lyme, ST5 1HX

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About the hotel

The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-Under-Lyme and Stoke-On-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Close to the centre of the historic borough of Newcastle, The Borough Arms Hotel is convenient for both business and leisure visits to many local attractions, including Alton Towers, the English Peak District, the Staffordshire Potteries, Stoke on Trent, the Staffordshire Moorlands, Cheshire and Derbyshire.

Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort.

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Room Availability

Showing Saturday 27 August 2016 to Sunday 28 August 2016

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Facilities Show/hide

Hotel services
24 Hour Reception , Laundry/Valet Service , Wake Up Call Available
Wedding Licence , Ground floor bedrooms
Parking (charges may apply)
Car parking available onsite
Wi-Fi Available , Meeting Facilities , Wi-Fi Available In Public Areas , Wi-Fi Available In Rooms , Private dining services
Restaurant , Lounge Menu , Bar
In room entertainment
In room facilities
Tea/Coffee making facilities in each room , Telephone In Each Room
Family friendly
Interconnecting rooms available

Useful Info Show/hide

From 13:00 hours
Until 11:00 hours
Important information
The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets are not allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (14)

50% would recommend it to a friend


Customer service

Food quality

Room quality


  • Angela S

  • February 2016


Upon arrival I was advised by night porter that my room request was not available but I could upgrade for an additional cost per night.

There had been adequate time from placing my booking for the hotel

to contact me to advise of this. I have stayed there quite a few times so would have expected some

contact if there was a problem with the booking. As there were quite a few vacant rooms they really had no issue about placing me in an alternative room without trying to charge more than the booked rate. The member of staff who checked me in agreed with this and after some discussion did not make the 'surcharge'. Room I was allocated not in good condition and some cleanliness issues. Dirty bath, bin with missing lid, generally grubby bathroom, cracked light, stained bed cover, stained carpet, broken shelving,tired mattress that needs replacing. If I hadn't arrived so late I would have gone to alternative accommodation.

  • e b

  • October 2015

can be worse

Somebody was smoking in my room before.

See all guest reviews