- 19 guest reviews
"I needed to stay near the Brompton Hospital at late notice because my daughter had to undergo heart surgery. Having stayed at the Chelsea Cl..."
"Rooms are like a self-contained flat complete with kitchen and two bathroom/toilets etc. Decor is dated, but fine. The Lounge areas have sof..."
"I had a comfortable room. The kitchen was well equipped but I didn't use it. The bathroom was spotless but some of the fixtures were a littl..."
About the hotel
Situated in the heart of central London, Chelsea Cloisters boasts elegant, modern apartments within the fashionable district of Kensington and Chelsea. South Kensington Underground Station is just 5 minutes’ walk away. Harrods and the famous shopping of Knightsbridge is just a 15-minute walk away, while the Victoria and Albert Museum and The Science Museum are 10 minutes away on foot.
Heathrow Airport is a 30-minute drive away, while Hyde Park is 20 minutes' walk. Individually designed and offering the comfort of hotel living with the independence of private quarters, the 250 apartments include a fully equipped kitchenette with a combination microwave/oven grill, hob, refrigerator and washer/dryer. Satellite TV is included in all apartments, along with modern bathrooms with showers and a bath. One & two bedroom apartments feature a separate spacious living & dining area with comfortable sofas and table & chairs. A beauty salon is available to guests, along with a daily maidservice (except Bank Holidays), 24-hour reception and secure underground parking (chargeable). A range of on-site restaurants are available, serving Argentinean and Japanese cuisine. **The hotel reserves the right to pre-authorise cards before arrival** Parking charges: £30 per day 1 - 6 nights, £25 per day 7+ nights Subject to change
Showing Tuesday 21 April 2015 to Wednesday 22 April 2015Change Search
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- Hotel services
- 24 Hour Reception, Concierge, Laundry/Valet Service, Wake Up Call Available
- Family friendly
- Cots available
- Car parking available onsite
- Wi-Fi Available, Wi-Fi Available In Public Areas, Wi-Fi Available In Rooms
- Restaurant, Bar
- Beauty Salon/Manicure
- In room entertainment
- TV, Satellite TV, Radio
- In room facilities
- Tea/Coffee making facilities in each room, Telephone In Each Room
- Porter, Lift to all floors
Useful Info Show/hide
- From 14:00 hours
- Until 10:00 hours
- 19/04/2012 to 31/12/2021 - 1) We will pre-authorise all cards used to secure reservations. 2) Guests must present a valid form of identification on check in, along with the same card used as to guarantee/pay for the booking. The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
- Pets are not allowed
Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
37% would recommend it to a friend
I booked this hotel for £150.00 for one night, as I had been feeling rather down I thought I would treat myself to a touch of luxury.
I came into the hotel by the wrong entrance and when I was eventually found the reception I was delighted at the modern, spacious area. My room was on the ground floor and I was told I had been upgraded from a studio room to a one bedroom apartment. As I was in a rush I literally threw my bags into the room and dashed off. However, when I came back later that evening I discovered what a complete mess the room (well actually one room partitioned off into 3) was. So cross was I that I decided to go and have a word with reception and then to the bar for a glass of wine before bed. Reception was manned by someone who did not appear to understand what I was saying, so I asked for the bar only to be shown an area with 2 door managers, one of whom pushed me into a dark room between 2 doors and left me there, after a minute or so I opened the outer door and left. How bizarre. do they do that with all over 60's in an effort to put them off going into the private area. Was I such an embarrassment that they wanted to hide me. Anyway, I went back to the room to watch TV this was the start of a great evening, the TV did not work, showing only a very poor quality foreign programme. I could not change either the volume or the programme. So no TV, no glass of wine, decided to have a shower and go to bed. The shower head was not just dirty and lime caked but produced just a trickle of tepid water, so now no TV, no glass of wine and now no shower. There was a curious bumping sound coming from the bathroom wall, I could not determine where it was coming from. OK the bed had nice clean sheet, at this point I was grateful for small mercies. I always travel with earplugs and a sleep mask so the bumping and the thin curtains were not too much of a problem. The following morning in the cold light of day I realised quite what a shabby hole this was, I have attached some photos just to give you some sort of idea what you are up against if you book this hotel. Even the loo seat was dirty, this is unforgivable in this day and age. I was under the impression smoking was not allowed in hotels etc, well this room had a very strong smell of cigarette smoke which I find distasteful. On booking out I informed the desk clerk that the the TV didn't work, this was dismissed with "the batteries were probably flat", really. If I had my way the management of this place would have to address the complaints of the many clients who, judging by the reviews I have read since returning home, are clearly disappointed in the extreme.
Excellent accommodation but the whole experience was marred by being robbed
I needed to stay near the Brompton Hospital at late notice because my daughter had to undergo heart surgery.
Having stayed at the Chelsea Cloisters before and knowing how great the apartments are, with parking (via a third party with discount), I decided to stay again, but phoning the Cloisters directly proved frugal. Fortunately Laterooms showed availability so a booking was made and on arrival I was pleasantly surprised to find I had been upgraded free of charge to a superbly facilitated apartment. Unfortunately the whole experience was destroyed by the fact that someone had entered the apartment between 2pm and 6pm and stole two items, from two different bags, in two different locations within the apartment. This is only an assumption, but the apartment had been cleaned during this time so it is only normal to assume the cleaning staff are responsible for this, unless the Cloisters give spare keys to another party without customer knowledge. I am a fair person to assume something may have accidentally gone a miss if an item was left which could have been knocked into a cleaning sack by accident, but for someone to deliberately enter your luggage to steal I find completely abhorrent. When the staff on reception were informed they could only offer an apology because the cleaning company are apparently outsourced and I do hope they took this matter further, but sadly I will not be returning and would not advise others to do so either.